cruises.comReviews of cruises.com

We also had a bad booking experience with Cruises.com. While the agent was very pleasant and explained the perks well, she did not go through the itemized version of the billing or explain exactly what we were paying for and any conditions. Two weeks after we paid in full, we were notified after buying an onboard upgrade package that doing so increased our trip insurance by over $100. We had no idea they had even folded trip insurance into the cost. Since our credit card offered free trip insurance, we asked to cancel their insurance and get a refund but were told that "the ten-day grace period for cancelling trip insurance had elapsed." Maybe we should have been more detail oriented, but it strikes us that an ethical company would have A) informed us fully of every item we were paying for, and B) offered us a refund when we told them that their own agent had never informed us of this hidden expense. Book your cruises somewhere else.

My two kids and I went on a cruise out of Hawaii in 2025 summer. I allowed my two teenagers to go up to the spa for some treatments. Unannounced to me or to my two teenagers they gave products to them without telling them what they were charging. They thought they were getting left over treatment items, and that's how they represented it to me. After we got off the ship they sent the statement where I noticed about $1000 in different products that they were given. When I question the kids, they told me that they gave them two receipts and they asked why there was two receipts and they said oh don't worry about it just sign and keep them. It turns out the second receipt was the items that they put into the bags for the kids. When I complain to the company, their response was we don't manage the spa. It's a separate company and that you'd have to contact them directly. This was the only communication I received from the cruise line. When I contacted the spa operator, they never responded. This is obviously a method for them to run up the profits on their spa. To do this to kids knowingly is a violation of the trust that we put into the company. I've been on three different cruise lines several times and two now with NCL. The one thing that is clear is after Covid the service is not the same. There are individual Service members that stand out as being a good representative of the company, but I believe there's more that don't care about the service. I asked something of my cabin Stewart that was never done throughout my cruise. This has solidified for me that cruising is the last choice of travel for me. The only time I would think that the cruise would be the only way to go would be in a situation like the Panama Canal or I'm too old to get around on a land tour. Every time I've cruised, I have the feeling of being part of an ant farm. People everywhere pushing to get into the events or food options. Just take the fun out of travel. It's so much more pleasurable to be on land visiting the local tourist sites and staying in the community that you're visiting. Being around the locals and going to the most popular spots for entertainment and food is much more desirable for me.

They night offer some decent incentives but they charge a $24.99 junk fee and also charge you $100 cancellation even before final payment is due when there is no cruise line cancellation penalty at that point. Not sure if I will book any further cruises with them. Incentives improved on my cruise but I can not cancel and rebook without being screwed with a $100 fee. So just proceed with caution if you decide to book through them

Booking the trip was good. I specifically requested a suite with access to the Haven. Turns out the suite they sold did not have access.

This is not a bargain. When you get to the end they will hit you with the taxes and fees . Also you don't get to choose your cabin and there's no deck maps so you can't get familiar with the ship.

I had to use this site because my parents were using it to plan a group vacation. It was okay at best. The pricing differentials were extremely unclear.

Very misleading advertising! States one thing in their specials but doesn't apply when actually book. They have a lot of gotchas.

The value they offer is on the very low end of what is offered by other agents. On top of that, as another reviewer said, their value is also watered down even more by charging $25 upfront just to book the cruise through them. I usually use another agent but thought I would give cruises.com an opportunity to earn my business. This will be the first and last time I use them based strictly on value. The agent was nice and helpful, but the company policies are not client friendly. I booked multiple cabins and had one that required cancellation due to cruise line policy regarding pregnancy. There was nothing I could do about the cancellation. The cruise line gave me a full refund, cruises.com charged me $100. At this point, I have $0.00 value offered after all the charges to book 3 cabins and then cancel 1. Heck, I could just go through Costco with no charges to book or cancel and get a couple hundred dollars in Costco rewards. Looks like I'm going back with my other agent, should have never changed in the first place based on the fees I'm having to pay to book our cruise.