cruises.comReviews of cruises.com

4.2567 reviews
Travel Agencies
100 Quannapowitt Pkwy, Suite 100, Wakefield, Massachusetts

cruises.com

About cruises.com

Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7

cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Website: cruises.com
Category: Travel Agencies
Location: Wakefield, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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cruises.com reviews

567 approved reviews, newest moderated first

Stan I.
Sep 1, 2023
The agent was very pleasant and very thorough
The agent was very pleasant and very thorough. The system was very slow but I assume that was due to the hurricane in Florida.
Response from cruises.comSep 12, 2023
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
JIM
Aug 30, 2023
Booking was very easy
Booking was very easy
Response from cruises.comSep 3, 2023
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your very easy cruise booking experience. If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
John C.
Aug 26, 2023
Easy to complete .
Easy to complete .
Response from cruises.comSep 13, 2023
Thank you for your review. We are incredibly happy to hear that you are pleased with your easy cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
John
Aug 17, 2023
Kelsey is awesome
Kelsey is awesome. She is caring friendly, efficient, and vey experienced. Very good price and valuable perks.
Response from cruises.comSep 16, 2023
We really appreciate your positive review! We are SO happy to hear that we provided you with such a remarkable experience! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
Kathryn
Aug 7, 2023
Very easy to book
Very easy to book, had to take advantage of the many perks!
Response from cruises.comAug 9, 2023
Thank you for your review. We are incredibly happy to hear that you are pleased with your very easy cruise booking experience! If you have any questions, we're always happy to help! Thanks again and happy cruising!
Robert F.
Aug 2, 2023
Vivian Ward did an amazing job helping…
Vivian Ward did an amazing job helping me choose the right cabin and was very pleasant to chat with.
Response from cruises.comSep 15, 2023
That's fantastic to hear! We pride ourselves on making sure our customers have a stress-free experience, so thank you for your kind words. Glad you're enjoying your cruises with us!
Jong Jeck N.
Aug 1, 2023
Carla Olson - Excellent Customer Service
I am expressing my sincere appreciation to Carla Olson. She has exceptional customer service. She patiently answered all my cruise-related questions when I booked eight (8) cabins for me and my family on the Oasis of the Seas 2024 Western Mediterranean Cruise. She is friendly, knowledgeable, and professional. Carla has to be cloned!!! I would suggest your business to anyone who might want a cruise!
Response from cruises.comAug 2, 2023
Thank you so much for taking the time to leave us a review. We are so pleased to hear that you're happy with your cruise booking experience.
Evelyn
Jul 31, 2023
Returning cruiser
I have been cruising for several years now and love every one of the cruises. Most always book by using cruises.com. The option of booking without having to pay a lot down was the initial reason I started going with Cruises.com. The customer services and following experiences is the reason I keep coming back. My last cruise was Jan 2023. One week before our departure date, the lady that was to cruise backed out. I called Cruises. Com and they worked diligently to get everything changed to someone else. They were great and my cruise went off without a hitch!!!!

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The agent was very pleasant and very thorough

Booking was very easy

Easy to complete .

Kelsey is awesome

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Vivian Ward did an amazing job helping…

Carla Olson - Excellent Customer Service

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About cruises.com

About these reviews

More in Travel Agencies

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cruises.com reviews

The agent was very pleasant and very thorough

Booking was very easy

Easy to complete .

Kelsey is awesome

Very easy to book

Vivian Ward did an amazing job helping…

Carla Olson - Excellent Customer Service

Returning cruiser