Abby
$24.99 is non-refundable even the…
$24.99 is non-refundable even the cruise is cancelled. I used travel agents and found it was the worst experience during Covid era. They are middle person - they have to contact cruise companies to even get a simple answer! I think they jack up the price so that they can claim "freebees". Learned enough - book directly with the cruise line.
Response from cruises.comOct 3, 2023
We are disappointed to hear that you are not happy with your booking experience. Great customer service is our top priority and it's important to us that we deliver that each time. Please give us a call at or chat with us on our website 24/7 so that a member of our Customer Experience Team can check into this for you.

