Kelly
Easy to use.
Easy to use.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Kelly
Easy to use.
Carol F.
All I did was make a reservation facilitated by an agent. I had done most of the work myself beforehand. He was pleasant and answered my questions.
Melissa R.
Blue was a very helpful and kind customer service rep.
Jennifer P.
The representative that I spoke to me!!!She was amazing!!! Thank you!!
VELMA
Excellent customer service! Professional informative and easy to talk to. Kathy Asher is an amazing agent! She's kind, Professional and courteous! Enjoy working with her.
Rich P.
Fantastic.. 100% knowledgeable, best agent ever... Fallon, took care of everything even our dinning time and table will use again for sure
Wanda M.
It was wonderful working with my travel agent and finding the perfect cabin for my cruise. Jeannie was so helpful and friendly! We had a great time booking my cruise! Thank you so much, Jeannie! I will definitely be booking another cruise with her!
Response from cruises.comSep 12, 2023
We're so glad to hear that you had such a great experience booking your cruise vacation with us. Reviews like this motivate us and help us ensure we provide a top-notch experience to our customers! If you have any questions between now and your cruise, feel free to give us a call. We're always happy to help! Thanks again and happy cruising!
Surinder G.
Booked the wrong day cruise. Asked for September 24 on MSc from Miami and got booked on 17 th. My email to the sales representative showed that clearly. I took an hour and half of my time to get it changed.your customer service did a very good job of getting it changed to right date.all happened sep3&4. Aggravated customer,has never happened to me in last 30 years of cruising. Stil have not received the confirmation for 2nd cabin..something is missing
Response from cruises.comSep 12, 2023
Thank you for your feedback. We are sorry to hear that you are disappointed with your booking experience. We appreciate your business and we would look forward to the opportunity to resolve your booking issue. We are pleased to see that it was corrected. Should you have any additional questions, please call us at (800) 288-6006 or chat with us 24/7 at https://www.cruises.com/. One of our Customer Experience Specialists will be able to answer any questions you may have.