Cruise.comReviews of cruise.com

I’ve booked 8 cruises with cruises.com and never had an issue.

We booked 2 cruises through cruise.com on Royal Caribbean. After trying to use the web site and having issues with receiving the advertised perks we called. We were assured we would get the reduced rate advertised AND free gratuities, plus an onboard credit. When the confirmation email came it showed the price paid and a $50 onboard credit. I called customer service and was told we would receive that onboard. The onboard credit was issued to my bf. I paid, so wasn't sure how that worked and we had to pay gratuities. I've tried calling cruise.com and have sent emails to customer service with no response. We haven't taken the 2nd booked cruise yet. The invoice does show free gratuities but no onboard credit, which was advertised.

I called cruises.com in order to book a cruise that I could travel on with only a government issued ID like a driver's license. Their representative Ellen found me a cruise assured me of the requirements and then sold it to me. When cruise date arrived I was denied embarkation. I called Ellen on her extension half a dozen times during that week and left messages. She never called back. I spoke with other representatives who told me that it didn't matter if she lied to me. They did not want to check any of the recorded phone calls or even contact Ellen to correct her. No refunds. No accountability. I even had purchased their travel insurance which did nothing. I paid for a full 5 day cruise for 4 people that we were never eligible to take and were refunded no money. At best it was negligence with no responsibility, at worst it was dishonest, predatory sales practices. Never use cruises.com.

Don't use them. It took them two days to call me back the first time I call to rearrange after my booking. I call again yesterday to add another person in my cruise booking and have not heard back. I will not be using them again.

My initial experience with a rep named Daniel was very good. He went on vacation when I was planning to book a trip but ended up not booking through him because he already left on vacation and he was very cool and understanding. Ended up with a rep Tammi Butterfield and I booked through her and pretty much handed her a sale. She was very nice and I called once or twice bc I had questions and she answered or called me back. Had other questions and I left her 2 voicemails and she didn’t call me back. My questions were valid being a new cruiser and with the Covid protocols I want to make sure I am prepared. I’m not sure why she has not returned my calls, but at the end of the day that is your job..to answer questions of your cruisers, ESPECIALLY when you work on commission and I handed you a sale. I guess it depends on the rep that you get bc everyone else has been nice, and as I said before she was nice but did not return my calls that were more urgent than the initial calls.

Never ever use this Cruise.com for any cruises....total waste of time....never receive any call backs for service or inquiry about the booked cruise...their agents are only interested in booking your cruise to collect their commission. I have been on 25 cruises and this is the first time I have ever used Cruise.com and definitely the last. Fortunately I knew enough about cruising that I called the cruise line directly for any info. As they say you get what you pay for....Stay Away.

After receiving no response to any of my messages, I called customer service and they had me on hold for NINE HOURS. So unhelpful and so disrespectful of their customers' time. Proceed with caution, if at all.

I called and tried to book a cruise for my family of 3, they were advertising online. Talk to a so called travel agent name Elliott. He spent so much time telling me how for 15 years he was and he knew everything about cruising. Lol. He gave me quote for the 3 of us but then proceeded to try and book me in a cabin for 2 on the wrong cruise line . Not just once but numerous time he tried he said but never ended up doing it as he messed up everything! Wrong cruise , cruise line , date and the amount of people. After a week of this he finally sent me a horrible email saying it was my fault and he wanted me to find someone else to book the cruise! It was a waste of time dealing with him. But the worst thing after this he had his wife call me and say that he’s a excellent agent and not to call them ever again. BUT THEN they called numerous times since asking if I want to book a cruise. They are rude and have no idea what they are doing ! Stay away from them. If you get Elliott & Vivian Stoll, HANG UP AND DON’T waste your time and money.