Cruise.comReviews of cruise.com

At the moment stuck in a miami hotel with covid which 3 of us caught off someone in our group with no back up from our tour guide missed our cruise the first week was horrendous graceland was the only decent part the hotel was ok but trying to find food £50 for two breakfasts then an 8 hrs bus ride via bb king awful new orleans was ok the same very expensive now stuck in miami spending at least £100 a day on basic food the trip so far have been a complete waste of time i hope this helps someone

I had booked a cruise vacation for a mid-July 2022 sailing via Cruise.com. A week before the sailing, I was notified by Cruise.com that the cruise-liner had to cancel my specific sailing as the particular ship had some technical issue, and that I could obtain a full refund for this cancelled sailing. I went ahead and requested a refund which I was told would take over a month to process. When I received the refund after waiting more than a month, I noticed that I had received approx. USD 300 less. I tried contacting Cruise.com's Customer Service to enquire of this shortfall, but received no response. I then call the cruise-liner directly and they informed me that they had processed a full refund to me, but the amount in question may have been retained by Cruise.com as it's commission. However, since this sailing was cancelled due to unforeseen circumstances by the cruise-liner and for reasons not at all attributable to me, the cruise-liner mentioned that I should be entitled to a full refund from Cruise.com and should request the same from them. I have since been trying to get in touch with Cruise.com for over a month via multiple e-mails (to all of their e-mail addresses I have) and phone calls (which I have had to hang-up post 30 minutes of waiting each time), but there has been zero response at all. The least I would expect as a professional courtesy would be for Cruise.com acknowledging receipt of my e-mails and providing me some sort of direction on if and when they'd refund this amount due to me or if they don't intend to refund this to me, at least let me know so I don't waste any more time and effort on this. I am completely appalled by this "Dead Customer Service" and would advise everyone against using Cruise.com for your travel needs. Pathetic customer service!!!

Booked a cruise that said I would get a $200 credit. Read the fine print and it still said I would get a $200 credit. Have screen shots of the ad and fine print. Booked the cruise and afterwards customer service said it clearly does show that I should get a $200 credit but it must have been a mistake.

Buen servicio, la atención fue buena

Llame a cruise.com referente a mi reservacion con carnival, y verdaderamente me gustaria decir que Maribel Perez fue excepcional en cuanto a la ayuda que me brindo, excelente atención al cliente, quede muy satisfecha con la ayuda que me proporciono⭐️⭐️⭐️⭐️⭐️

Booked a cruise with the Cruise.com and price dropped a week after. Contacted a agent asking if the price could be adjusted and received very unprofessional responses- basically rude. Will never use the company again.

Tried to reschedule the cruise I had reservations for because nobody at princess cruises or cruises.com had any clue as to what documents are needed to board the ship for Alaska. In the end the customer always loses. I lost the entire $1500 I paid for the trip. Wont help with a reschedule or any other options. Horrible experience. Wouldn’t recommend to anyone.

I have been using cruise.com for over 7 years never had one issue with them 3 years ago I did group cruise for my husband 50th Birthday Party my Group leader name was Walt he retired before covid hit he was 100 percent awesome, he given me a room party for free for 4 hours because I book 20 cabinets and my cabinet was free we had a wonderful cruise party on Royal Caribbean Cruise Ship not one issue we had all family and friends where please 100 percent. I am going on a Cruise in September this year but I am not using Cruise.com this year I got a better deal directly through Carnival blessing