Cruise.comReviews of cruise.com

I had a cruise booked for 2020. Of course with what was going on the cruise was canceled. I then received credit for a future trip. All is well... Now, 2021 comes along. I decided to receive a refund and not do a cruise vacation. Since they were not to sail in 2021. Cruise.com was able to process the refund. Unfortunately, Royal Caribbean changed their rules and said I missed their deadline to process the refund? Cruises.com was not informed of this deadline. Royal Caribbean changed the rules to keep peoples money. Unfortunately cruises.com was caught in the middle. Don't plan a cruise until they are actually sailing. I disputed the charge on my credit card. I am hoping they see into the fraudulent business manner from the cruise line.

Arrival very organized, efficient. In our rooms by 1300, bags at rooms by about 1530. All the employees were great, especially customer service desk to book excursions and just to answer general questions. What was of note was the food. Quality way down, as seen in the thin steaks that were served. Food used to be hot upon arrival whereas now it is warm at best. NOT THE SERVERS FAULT! Possibly the servers have more tables to serve or the serving process has changed. Lukewarm soups (except the last night the French onion soup was great), no more table side choices of salad dressings, no offer of fresh cracked pepper. When at the all-inclusives the 'other' restuarants were included in price. Was surprised to have to pay extra for essentially the same food, just a different location. The soda package for $160??? What a joke. No longer are the days when you can get a (free) Coke with your meal. The tea was very mediocre. The dining room entertainment is way over being old, as is the same as on my first cruise about 15 years ago. While we got the cruise (last minute) for a great price, the add-ons are now make cruising a more expensive vacation than in the past. The entertainment was quality for the most part, especially in the Coral Theater. First time on a larger ship but was surprised to still find only 2 hot tubs for 2000 people. People were quite rude by staying in the tubs all day, as well as allowing their children to monopolize the tubs. Children should not EVER be in hot tubs secondary to the health risk, but no one was policing this. Also, the swim pools were not adult friendly. Both pools were filled with children not even allowing for the possibility of swimming laps. Speaking of children, I am a grandma and love children. Don't understand why parents have to allow their children to run in the hallways at night. Very difficult to sleep with the pounding they created. Was not a very restful vacation. I have now reached Platinum level for frequent cruising. Very few perks for using same company. Looks good on paper but really only applies if one is spending money on bingo, etc, then it was only for 1 extra card when minimum purchase was $16 for 6 cards/one game. Small discounts on onboard shopping. Beware booking with Cruises.com. Chose the cruise listed for the one available week from booking site. Promised "free pre-paid gratuities" as well as $100 stateroom credit. When I noted that I was getting daily tip charges, the customer service person allowed me to make a call to web site. Was told that my cruise was too cheap to qualify for extra savings, yet it was the only date available when I went into the window to book cruise. Definitely bate and switch. Will never use that company again. Not the first time I have been 'taken' on this type booking, but will do some extra safe-guarding the next time.

Booking cruise with cruise.com was fast and efficient. Small complaint was that no deposit required could not be honored even though other sites could. I didn't realize other sites were doing no deposit for the same cruise until my booking was completed. Also, I had a question about requirements if I could not make sail date and what my options could be but couldn't get a call back from booking agent after several messages.

I usually have an excellent experience booking through cruise.com but not this time. It was only with a fair amount of difficulty that I was able to get the reduced past passenger deposit. Then my confirmation e-mail was sent to an old e-mail address which I asked to be corrected. Not sure why that happened since all other cruise.com e-mails were going to the correct address. I was told the e-mail address was updated but then I never received the invoice.

I have booked over 15 cruises over the past decade with cruise.com. Years ago, I would have given them 5 stars for excellent service and excellent pricing. Now I feel the excellent service and patience ends after the initial purchase. The pricing is pretty much the same as what the cruse line offers, but sometimes with a bottle of wine or $50-100 credit as a perk. It seems pretty much a hit or miss, based on the specific travel agent you work with. Many times I needed help with pre- or post- cruise planning. But they route those discussion to a separate team of people, who have NEVER been helpful. To me, in the end, it is a decision.... Do I want the bottle of wine? Or do I want full control over my reservation going directly through the cruise line?

We booked a cruise, it was just order taking, going through the process, there was no special services to speak of. Lady was polite. I asked about the cruise, any info, highlights? She resent the schedule, ssid, what else do you want to know?

Neither great nor terrible.

The rep seemed very helpful with planning our vacation. My only concern is that I received a couple confirmations and not one was the same as the others. I do hope to get it straightened out, I'm just afraid the OBC will be decreased as in one of the confirmations. $200 on one, and only $50 on the other!