Cruise.comReviews of cruise.com

Tried "chatting" with online rep. Was 5th in line. When I reached the top of the list, then received a message apologizing for the wait "because we are very busy". [Busy taking money but not delivering?] When I reached the top of the wait list... - poof - the person "LEFT" the chat. Tried calling but just as busy and unresponsive. I've been on many cruises and this the first time with an agency and the worst customer service ever experienced. Never again. Book Directly!! The Cruise Line service is great, but they can't help you if you don't book directly.

False advertising. Does not honour their promotions. Bait and switch. Bad customer service. AVOID

Cruise.com never refunded our Insurance, for a cruise which the HAL cruise line cancelled. Still 6 months later, nothing. Several months ago when I was trying to resolve this, Cruise.com does not even answer the phone. And after an hour or two if you successfully wait through the on-hold queue, you are disconnected and never get to speak to a human. To this day, we have HAL, Cruise.com, and an insurance company all pointing fingers and wanting to keep our money for a cruise which THEY canceled, and we never got to go on. Bad form.

You should be more attentive to customers. We paid for a cruise that ended up not even going to the intended port of Labadee, Haiti (Royal caribbean). No options, no credits, etc, not even a cancelation option. Food was horrible(even parts of dinner package) , the internet package was as bad as it can be(after paying through the roof for it), the majority of the personnel was plain rude(NOT ALL) and then their survey email does not let you post and was deleted. I guess because I was writing a negative review. I have used Cruise.com with flying colors before and this is the first time in my life I have ever written a bad review.

As evidenced by prior reviews, cruise.com is a company to avoid. I had to tell them about changes to our cruise itinerary. They rarely call back and when they do they seem confused and had to call the actual cruise line for clarification. Poor customer service, period.

Do not fall for the perks scam! They will promise you ‘free prepaid tips’ and when you book the ‘free tip’ promise disappears. We were told that our cruise did not qualify even if earlier in the process it stated that our cruise is eligible. Have screenshots to prove!

Cruise.com (without an "s") offers a lot of extras. I booked a lot of cruises with them until the covid era. This time they stank. The travel agent obtained about half of my information. The agent needed to check something. Although she promised to call back soon, there was not a call back. The next day I called and left a message for her. I never heard from her again. Now I eventually went with CRUISES.com (with an "s"). They were phenomenal, and I found out why Porthole magazine loves them so much. Attention Princess cruises and other cruise lines, Cruise.com without an "S" are treating your customers poorly and they are losing your business. Cruise.com (without an "s") - their standards are down the toilet, ugh.

Total horrible experience. Couldn't get calls back, supervisor was rude. Cruise line was unable to help me with problems due to them. Will book direct with cruise lines etc in the future