Cruise.com Reviews | Read Customer Reviews of cruise.com

Cruise.comReviews of cruise.com

3.2304 reviews
Travel Agencies
255 E. Dania Beach Blvd., Dania Beach, Florida

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Cruise.com

About Cruise.com

Cruise.com was established in 1998 and offers a full range of cruises worldwide. We are available 24/7 at 888-333-3116. Our agents all have extensive experience in the cruise industry and can help travelers in booking all cruises from three day Bahamas cruises to 100+ day world voyages. A variety of tools are available on www.cruise.com including comprehensive itineraries, ship information, cruise videos and virtual lectures to aid in planning your cruise vacation. Cruise.com is in receipt of a number of awards including Norwegian Cruise Line’s Elite President’s Travel Partner of the Year, Royal Caribbean's ‘Online Agency of the Year’ by Royal Caribbean Cruise Lines, ‘Partner of the Year’ Eastern Region by Carnival Cruise Line, MSC Cruise's 'Online Agency of the Year', and Vacation.com ‘Travel Agency of the Year’.

Cruise.com (cruise.com) has 304 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Website: cruise.com
Category: Travel Agencies
Location: Dania Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: August 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cruise.com reviews

304 approved reviews, newest moderated first

Harvey F.
Mar 20, 2015
Used them for many years
Great to deal with.
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Christopher W.
Mar 20, 2015
Excellent service
I've booked several cruises through cruise.com and have received a great price and service every time. This time I had more interaction with customer service. After working with many companies' poor customer service over the years, it was nice to work with someone who was friendly, professional, and not working off a script. Dealing with Kelly Williams was a very pleasant experience. She was extremely patient when we talked to her multiple times about our cruise. I would definitely attempt to work with her again when booking my next cruise.
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Bruce W.
Mar 20, 2015
Was pleased with everyone I spoke with except for the payments dept in customer service
I would have given your co. a 5 star review but I felt I was mistreated by your staff in the payments dept twice in one day. Their attitude was unhelpful and ending up putting me on hold for 50 mins without checking back with me once. I was considering never using your company again but felt I should report these incidents to someone in Supervision which I did. Also someone else in the customer service dept easily and quickly responded to my concerns. It really goes to show one bad apple can ruin all the good the rest of your employees were trying to do. Luckily, everyone else in your company successfully resolved my problems. I reported my problem to Melvis who said she will look into the problem. I believe the employee who helped me was Carmen who was an absolute gem.
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David B.
Mar 20, 2015
Excellent Experience
This is the fifth or sixth booking that we have made on cruise.com, and we keep coming back because of their great service. The representatives are always helpful and efficient too. We can be sure that we are getting a competitive price and cruise.com will go to bat for us if the price should drop or if more perks are added later. I would highly recommend cruise.com.
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Susan F.
Mar 20, 2015
cruise.com
Always looks out for the best price and on board credit. Use each time I am looking for a cruise
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Losloros
Mar 20, 2015
Excellent!!!
Cheapest price in the market of my cruise! Excellent customer service!!
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Janice
Mar 17, 2015
Good service and fair pricing
Overall my experience to Alaska was wonderful, as far as ticketing goes it wasn't a headache at all. Thank you again for the discount!
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Jeff L.
Nov 29, 2011
Vacation cancelled
I booked through cruise.com and the cruise was cancelled and they said it was because I was British
Response from Cruise.comMar 20, 2015
Not all cruise lines accept foreign bookings made through North American agencies, and we are required by contract to follow the booking rules as set forth by the cruise lines. If Mr. Lewis booked a cruise line that prohibited these transactions then we are not able to accept the booking. We are very sorry that we were not able to assist him with his travel plans.
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