Amy
Poor customer service to troubleshoot
I wanted to explain my difficulty over the phone but was email that they can’t solve a problem over the phone but didn’t inquire what the issue is. I’ve been told twice since that they cannot use the photo I’ve uploaded but still haven’t been able to place my order a week later. (Customer service could be better).
Response from Crown & PawJul 2, 2021
Thank you so much for your feedback, Amy. We are sorry that the whole experience has not been pleasant to you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. Kindly check other folders in your mailbox as well for the email that we sent to you! We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾