Jean S.
Proof looked good, but headshot was out of focus when brought to scale
I purchased a 12” x 18” print on canvas of my son’s cat, using the “princess” print, as a Christmas gift. I submitted a full sunlight photo of the cat, but the proof they returned to me looked odd: the cat’s head when photoshopped into the print seemed oddly bright and glaringly white, while the background and body of the print had an antiqued/faded look. The contrast was quite jarring and destroyed the overall illusion of the print. I therefore rejected that version and instead submitted another photo that was less brightly lit. It seemed like a much more seamless fit when I was offered the updated proof for review. I received the canvas today and was sad to see that the headshot of the cat, once printed so large, seemed fuzzy and out of focus, while the body of the remaining print (clothing, background) is clear and sharp. It is disappointing - nothing like the seamless samples on the website. I no longer plan to give the canvas to my son and am now seeking another gift for him.