Crown & PawReviews of crownandpaw.com

This is the second time I have used Crown & Paw and the results have been perfect. Thank you!

They did a really solid job working with me to get it just right, perfect Christmas gift!

It was unclear whether or not the initial cost included a physical product. I went to my custom store and bought the poster for $24.95 after spending almost $70 :-(. The picture is adorable and I’m sure it will be worth it, but I did not expect to spend almost $100.

My son is going to love this gift! The photo quality is perfect not to mention hilarious. Love this and can't wait to order one for myself!

I have tried every method of communication you have and you co tinge to fail to respond to me. When I ordered you advised shipping by the 12th. On the 16th, today, it still hasn't been printed and I cannot get an update from anyone at all. I'm just so glad I purchased through PayPal so I can reclaim!

I ordered what would have been the perfect Christmas present for my sister in loving memory of her dogs who sadly passed away. As a way of ensuring this arrived on time for Christmas, I ordered this on the 13th of November with the 'queue jump' delivery option. With this option it should have arrived no later than 15 days after purchase, however it took a week just to get the artwork through which means paying the extra price for queue jump was pointless. Given I leave on the 17th of December, I emailed their customer support on the 12th of December to see if they could track the shipment as the DHL tracking system had been saying 'en route to destination country' for the best part of the week with no explanation of why it was being delayed. I also outlined my situation and requested them to change the delivery address to the address I would be at from the 17th December. The response I received was extremely lack-lustre and did not answer the questions I asked, nor address my concerns that it would not arrive on time. This led me to enter frustrating back and forth email correspondence with the customer support team, who later claimed they could not change the delivery address and instead told me to contact the UK courier (Hermes). From a quick search on Hermes' website, it is abundantly clear that they do not allow the receiver to change the delivery address. Instead they say the sender must do this, which I relayed to Crown and Paw with screenshot evidence. As of the 16th of December, the parcel has just been picked up by the UK courier and isn't even on its way to the local depot, never mind being delivered to the current delivery address. Crown and Paw are taking no responsibility for this and have not as of yet (16th December) replied to my most recent emails saying that they must be the ones to contact Hermes to change the delivery address. I even outlined the steps they should take to do this so that they did not have to put any effort into this endeavour. If this product was much cheaper, the delivery fee was cheaper and I also hadn't opted for the queue-jump delivery option, I wouldn't be as outraged (though I would still complain to the customer service); however, I paid nigh on £100 in total for this sub-par service. The whole ordeal has given me a great deal of stress and grief, which has been evident in my email correspondence, and yet their customer service has not even done the bare minimum to help nor offer me any kind of compensation. By far this is the worst customer service I have ever had the misfortune of encountering.

Very easy to navigate the website and place my order. Made my Christmas shopping quick and painless.

Quite simple!! Very easy to place an order and know what you are getting. I love that I get to see what the finished product is going to look like before it’s even made and I can suggest changes. If the picture is blurry, it won’t be used. I’ve had other photo gifts and different products and they just went ahead and made it blurry and I had to pay. My only question is if the colors of the template are customizable to my favorite team colors. If not for that question, I’d definitely rate the ease of the website a 5 star. I may have even missed it, I didn’t look too closely for it.