Crown & PawReviews of crownandpaw.com

Response from Crown & PawMar 27, 2023

Hello Amy, I understand your disappointment. It’s important to us that our customers are more than satisfied and I would like to take this opportunity to resolve the issue immediately. I've checked the details of your order, and it seems to have encountered an error wherein it was mistakenly labelled as shipped even though it was just the bandana that was sent. I can see that the artworks are ready for your approval. You can view it from your dashboard by entering your order number and email address. Thank you for your patience!

Response from Crown & PawMar 27, 2023

Hey Sam, I understand your disappointment. I'd really like the opportunity to resolve this for you - it's important to us that our customers are happy with their experience! I've checked the details of your order, and I can see that your artwork was automatically approved on March 19th. It was auto-approved because we didn't hear from you after a few emails letting you know your artwork was ready to review. We give customers a number of days to respond with edit requests, but if we don't hear back, we auto-approve the artwork so the order doesn't get delayed. Your order has now been shipped and you should received an email notification containing the tracking details of it. In the event that you're not happy with the item you'll receive, don't hesitate to let us know by sending us an email via [email protected]. I hope we can make this right for you!