ChaseReviews of creditcards.chase.com

My business had an employee’s email hacked earlier this year. The hacker copied and sent our bookkeeper an invoice exactly matching an invoice that we owed to a vendor. The hacker included a link allowing the bookkeeper to pay by credit card. She paid the bill, thinking she was paying the vendor, but the funds we taken by the hacker and our invoice was left unpaid. My bookkeeper actually broke up the payments onto 3 different credit cards, one from Chase, one from Capital One and one from Amex. The same day that the transaction were processed she realized that the money did not go to the intended recipient, so she reported it to all 3 banks. Amex and Capital One ultimately backed up their claim that they protect consumers from fraud and hacking, but Chase was the lone holdout that refused to support us. They claimed that our employee gave the information to the hacker, so there was no fraud. I appealed several times, but chase only gives you 2 attempts to fight this and then their judgment is final. If you inadvertently give your information to someone you trust, but it turns out to be a hacker, Chase will not support you. They want to keep your money as much as the hacker does!

I have used Chase Credit cards for 15 years, and about 4 years with the Sapphire card. Simply put, do not put much "value" in the Benefits the card has, specifically the Trip Interruption reimbursement portion. Using this benefit for the first time after having unexpected surgeries and being released from the hospital the day before I was supposed to check-in a hotel for the night in a different state. Even after spending hours gathering the required mountain of documents and forms complete including providing hospital details, they still want me to get a "doctors letter" as well as "proof that I did not sleep at the hotel". All this for a $130 room. Why would I ask my surgeon to stop helping people to write such a letter for so little money. If you ever think you will need this benefit try filling out the forms ahead of time so you are prepared BEFORE it even happens, as getting it after the fact, can be difficult. Hmm, maybe they want to make it challenging to file a successful claim!?

Hey, everybody. I want to express to everyone that Amazon is not always bad. As far as deliveries, they are always right on point. What I want to share with you now..goes beyond delivery. Its about customer service and fraud. I've now been a victim of fraud several times now with having this Credit Card through amazon chase. Customer service with this company is non existent. When you are able to luckily talk to a human being, they talk to you as if you are the villain. They truly dont want to talk with you. This is why it is so hard to reach anyone in customer service. Why is this ok? You are the victim. You want to shout out to them that you have been victimized. However, they dont care about you at all. They don't return phone calls as in cue and they talk to you like a child. I'm over it.

This is feedback on the experience I have had as a premium credit card holder. I have called multiple times over the past 3 months to resolve a simple hotel credit which is supposed to be a perk of having the card. It is a significant portion of the cost of the annual fee and probably the biggest reward this card offers. On my app in my account, it was displayed that I could use the credit through a specific date; it was then applied to the following year's credit when the charge posted on that final day, and my first-year credit went unused. Despite the dates displayed to me being incorrect compared to when the credit could actually be applied, the company has done nothing to help fix this issue. It has honestly been a terrible experience as a cardholder and will make me reconsider my card use with this issuer. Terrible customer service, no resolution for an issue that could easily be resolved. Spoke with at least 10 people all with conflicting answers and information as to how annual credits work. Even the two written documents that I was sent after the issue was escalated provided conflicting answers. I requested any sort of compensation towards the end of my discussion regarding this issue and nothing was even considered, no points, no statement credit, nothing. This is inexcusable as someone who works in financial tech and understands the ins and outs of a credit card company. A display issue should not affect a member's experience; I asked support members to look at my activity to verify my claims and have this issue resolved, and they suggested the software does not exist when we all know it does. Overall terrible experience with no resolution.

We had a large family vacation coming up and attempted to prepay some of the expenses over several months. Without notifying us, Chase put a hold on our card and left 15K of our money in limbo. This despite the fact we had the Sapphire Reserve card for years without ever having a late payment. Every customer support rep refers to themselves as a “supervisor” and refuses to escalate your issue saying we have to wait for a higher up to call back. No one ever calls back. It is just a stonewalling technique.

Becarfull with these crooks. I pay my balance on time,but it doesn't matter they still want to charged me interest when I pay it in full before the cycle closed.

I attempted to book a flight with my Chase Freedom card and the transaction was declined. My need to book the flight at a favorable fare was time sensitive. When I call their customer service number, I was solicited for a free medical device for the elderly and connected to a voice response unit. In order to exit from this I had to hang up and call again. On my second call I was able to verify charges through a voice response unit and my account had the freeze removed. Given that people make customer service calls when they are experiencing issues with their accounts. The attempt to sell a product before resolving the customer's issue is frustrating and exceptionally poor customer service. It is particularly predatory to try to sell the the elderly who are already likely confused by the complicated AI/Voice Response customer service system.

DoorDash benefits are becoming unusable with their multiple bogus fees and service policies. They have now changed their pickup order minimums to $20. Non-alcoholic beverages and juices are treated as alcoholic and so the benefit does not apply to them fully! You should really take it up with them as we are pretty going to have to forget about this useless benefit!