ChaseReviews of creditcards.chase.com

I have a United card which I love. Unfortunately, it was compromised. I spend most of the year on a boat out of the country and check my card activity almost daily. I noticed more than $1500 in bogus charges, called Chase and was told replacement cards would be sent. 4 weeks later and four attempts to replace the cards = FAIL. First set were cancelled because Chase failed to reverse one of the fraudulent charges, second was "return to sender," third was sent to France (I'm in French Polynesia). I had the fourth sent to Oregon and am paying $150 to a business here to receive them on my behalf. Chase uses UPS, a poor choice for international shipping. Offshore operator conduct and service is erratic at best with some bordering on the edge of scary. I had a longish conversation with an offshore supervisor who was dismissive, rude and condescending which resulted in zero resolution. In the meantime, I'm still waiting for my replacement cards. I understand a global company with 400,000 employees and contractors doesn't care about one senior citizen stranded in a foreign country, but this is elder abuse!

A Terrible First Impression of Chase Bank I applied for a United Airlines credit card through Chase, and the experience was terrible. I don't need another credit card. I already have several with other banks. I was interested only in the United Airlines benefits. Here is how the application process went: First, the website was awful. It crashed three times during the application process, forcing me to start over each time. Second, there was no confirmation. After I finally completed the application, I received no confirmation that it had been successfully submitted. The next day, I received a vague email thanking me for my application. Third, I received an unsolicited sales call referencing my application. The caller tried to sell me a lower interest rate on my Chase credit card. I don't even have a Chase credit card! Apparently, you can pay someone to get a lower interest rate. (Yes, that's sarcasm.) I have no proof of exactly how the caller obtained my information, but the timing raises serious questions about how my application data was being used. Fourth, Chase denied my application. About two weeks later, I received a letter asking me to call because additional information was needed. I called immediately, only to be told that my application had been denied. When I asked why, I was told that a letter explaining the decision would be sent. When I pressed the representative for more information, he hung up on me. Seriously? My credit score is over 830, and I have never been denied a loan of any kind. I understand that a bank has the right to approve or deny an application, but the entire process—from a dysfunctional website to the lack of clear communication and the way my phone call was handled—was unacceptable. In retrospect, perhaps I dodged a bullet. I wanted United Airlines benefits, not a frustrating introduction to a bank I now have no desire to do business with. United Airlines should seriously reconsider whether Chase is the right partner to represent its brand. Based on my experience, I certainly won't be seeking a banking relationship with Chase in the future.

I paid my card off and had a $6,100 limit and now I have $2,100 limit. If they're going to keep doing to good customs I might as well cancel my card after paying what I owe and just keep my SW rapid rewards only.

I got an email from these people Chase Bank thanking me for my credit card application. I didn't make a credit card application Chase Bank and I wouldn't because based on my calls to them telling them that they didn't do this their customer service is horrible completely horrible I mean very very bad abysmal... Stay far away from this company because their customer if you want customer service this is not the place for you these people are not knowledgeable they're not going to help you if that's what you want go for it. No customer service whatsoever. Horrible experience with them. Please stay away from these people don't get a credit card from them I don't know who to get one from anymore since Capital One bastardized to Discover card but don't get it from these people.

Making triple payments and my balance hasn't changed, Do not use Chase for anything, they are horrible!

Chase notify payment due very late without saying anything suspicious or no transaction at all, a fraud charge went through my old card to new card statement, they charge me later fees for $40 exceeding the limit, their rep and management reluctant, not make sense, rely on their system that’s not reliable.

We have been heavy, long-time users of the Chase Sapphire Reserve and have accumulated a significant number of points through our spending. Unfortunately, our recent experience has been extremely disappointing. I booked a non-refundable stay without realizing that using points also meant the points could not be returned or the dates changed. We subsequently experienced a death in our family, and the dates of our trip conflicted with the celebration of life. We contacted Chase nearly two months in advance, hoping they would make an exception given the circumstances, but they refused to help and we are losing all of those hard-earned points. After years of significant spending on this card, I find this treatment incredibly disappointing. I expected more consideration and customer service from Chase, especially under these circumstances. I am now seriously considering using the remainder of my points and discontinuing the card.

i spend over five figures a year on my Chase Prime card and despite that it has really crappy service. I wanted to inquire about 2 suspicious subscription charges on my card, thinking it might be an odd business name for something I ordered. I called the number listed on the card thinking I would get better service. The first 2 automated calls just hung up on me without offering the opportunity to contact a customer service agent. I called the number on the website for disputing a charge. Initially I did not want to declare it a fraud because I knew they would cancel the card and send me another, which is a pain in the ass if you use the card to pay bills. That had happened to me 3 times already this year. After transferring me around and needing to enter the 16 digit number twice I finally got an agent who could tell me absolutely nothing about the merchant and proceeded to cancel the card and order a replacement. While on the phone I googled the merchsnt name and discovered it was apparently a fraudulent Instagram account and , which at age 78, I have never used and wouldn't know how to. So for the 4th time in a year I have had to obtain a new card .I have removed it from my Prime account and I am closing the Chase account because of their inability to effectively prevent this kind of elder abuse and their incredably poor service when it comes to dealing with these issues.