Scott H.
Chase Bank creates customer issues then won’t resolve them
Chase Bank is going out of their way to frustrate customers. I have the Sapphire Reserve card and made a large purchase while traveling. The next few times I tried to use the card (same afternoon) it was declined. Chase customer service said the card was not on hold and transferred call to Fraud Dept which was closed. The recording said it would be open tomorrow 7am. Now it is tomorrow and same recorded message! They shut down my card while I am traveling without reaching out to ask me about this transaction or notifying me thru their app. They just skipped out to enjoy their weekend leaving me with no options. Employees are nice but they are stuck in a system with a company that doesn’t trust their employees or help their customers.