ChaseReviews of creditcards.chase.com

Very very disappointed with chase credit fraud procedures. On april 20 2026 i placed a small amount order (under $150) with a highly reputable vendor -Amazon. My credit account at that time had no outstanding balance and i had a credit limit that was much higher than the charges made. Chase denied this payment. I still cant understand why. When i spoke with them the rep claimed it looked suspicious. Lol. Good customer with solid credit, never missed a payment, a highly legitimate purchase vendor and the product mailing address was a more than 3 yrs home address. Unfathomable to me why the bank didnt contact me before denying. Not the type of financial institution i want to have a relationship with.

I’ve bee with Chase for 9 years. I have a business account, a personal account and a credit card with Chase. About two years ago they dropped credit $1,100.00 . I’m a good standings with all my accounts. I have a mid 700 credit score. All my payments are made on time. I keep a low DTI none of that makes sense. Let’s move all that over. I made a stupid mistake by opting in on three charges literally which equals less than $300. Come to find out you cannot opt out, even trying to pay off those charges unless you pay off your entire balance. Nowhere do they give that information . I Spoke to a representative, then his supervisor they will not do anything. So I have to pay off my entire balance. So I did. What about people? They don’t have that money? Chase is not good. They’re scum. That’s what I get on trying something I didn’t need to do. LESSON LEARNED.

The service from this company is truly appalling. There were some fraudulent transactions on my Amazon Prime credit card issued by Chase Bank. The card was replaced and the letter with the card stated "Your card has been set as your default payment method a Amazon.com....". It did not happen and I asked several times for an explanation. I have had 3 separate replies and not only did I not get an explanation, but there was no reference of any kind to my question.

Using my Chase Prime Visa, I purchased a 3K item and chose the Amazon option for 12 monthly payments at 0% interest. This option foregoes the 5% points from the purchase. However, today when I looked at my statement online, Chase said my purchase was eligible for extended pay, and for that option they wanted to charge me monthly fee of $39.77 to get no interest on this purchase for 12 months. I will pay the purchase off this month, but Buyer Beware, Chase is using misleading and deceptive practices with their No interest option through Amazon.

After having this reserve card since Dec of 2025. I think a review of it is overdue. It’s expensive but you get money back on things so it’s not for everyone. I ran into trouble with one of their cashback offers on Jan 16 I saw an offer for zenni optical I just got a pair of glasses from my eye dr so when I saw the deal I thought great I can get a back up pair. So that Fri I click on the cash back offer and it took me to the zenni site I ordered and like before it was seamless. They were delivered in a week now I waited for my cash back. Didn’t come. So I called Chase. They told me everything was good and it was on track just be patience. Weeks go by. Chase blames zenni at first so I put a bad review on trustpilot. Zenni reached out told me that Chase is the one that takes care of this. So I escalate to have a resolution with Chase 2 months later they say well you order Fri the offer was starting that sat. I ask why would they put the offer up if it wasn’t good , they even accused me of ordering them than seeing the offer the next day. Wrong I had no intention until I saw the offer and clicked on it. This is to me a bait and switch I do not recommend this card and will not renew with Chase or with any of their other credit cards. Seriously don’t recommend their credit cards

Chase reserve credit card does not payout the benefits after spending $795 in USA. In spite of booking restaurant reservation via open table exclusive they still have not credited the $150 bi annual credit as per benefits. In another incident booking travel to benefit $250 credit either IHG and Minor hotels, I found myself during checkin the travel department credit card did work even this was prepaid by me. This ended up I paying again. I am in process of cancelling my Chase sapphire reserve card and would not recommend at all as one would not get any of the credit card benefits as stated.

I have a United Club card. I cannot log into my account. The website takes me through several hoops and Cycles back around to never let me in. The only way I can look at my account is by calling the customer service number. It takes 15 minutes to go through all the options to finally speak to someone to log in. Then, they finally issue me a code number to log in. The initial login process provides a code and never accepts that code.

Great job with a `9 fraud charge. They alerted us and acted quickly. Replacement cards for 5 members of the family out the door in in our hands in 48 hrs...no disruption in automatic charges...