Creative PlaythingsReviews of creativeplaythings.com

I've spend 9 weeks with multiple emails and calls, customer service rep taking my credit card number, and zero communication, update or confirmation of my order

Trisha was a fantastic salesperson. We are thrilled with our set. Amazing quality and very fun !

Update: After posting my review I got an immediate email from creative playthings. They did send someone out to inspect the set and fix some issues. He did not have all of the pieces to fix everything I had noted, and he found other issues. This was on 6/8, it’s 7/2 and I’m still waiting for someone to come back and complete the job. If I could give negative stars at this point I would. Original Review: I purchased my set in Feb with delivery in April. The Friday before delivery I was contacted to be informed the rock wall would need to come later. When the folks came to set it up I was informed there were rock walls at the warehouse. I also have found several places where the wood is extremely cracked, chipped or not all the way screwed in. I’m now regretting my decision to spend this kind of money with creative playthings. For what we paid this swing set should be perfect. These cracks and chips are not the nature of wood, these were the result of damage and the pieces should have been replaced.

We Love our new trampoline! Both ‘Chris and Alex could not have been nicer to work with! I highly recommend this company and this product.

Like many parents suddenly having to work full-time from home and with summer camp cancellation likely coming down the line, we started looking for ways occupy the kiddos. My hero this week was Ida from the North Reading MA location! I can't say enough about how awesome she was to work with over the past couple of days. She helped me nail down the final version of a custom build well after 6pm closing today (this is after a few days of me changing my mind on what I wanted). I think we put the final touches on it around 9pm! She was so pleasant to work with and she deserves a few days off and a BIG BONUS! Thank you Ida!

I have been trying since the day I placed my order for a swing to cancel it or return it since I no longer need this product. I have called and emailed repeatedly but have not been able to reach anyone at the company. Now I am left with a swing I don’t need and am out the money for it. Worst customer experience.

Very pleased with prompt telephone response, help in ordering, delivery and assembly of play set. Thank you for your assistance.

We had a wonderful experience with ordering but not a positive experience with the installation.