Creative PlaythingsChildhood Starts HereCreative Playthings manufactures and sells the highest quality and best value wooden swing sets on the market today.Personal Shopping AppointmentsOur stores are open for personal shopping appointments! Call your local store today to schedule your appointment or to order a custom Swing Set right over the phone!
Creative Playthings (creativeplaythings.com) has 462 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Dan
I worked with Ashley Lamont in Customer Service to order a series of parts for our older Playtimes Gym Set. She was truly excellent to work with. She identified the parts we needed, offered other parts, researched the paint used on the set and recently informed us of delivery (with tracking number). She was very helpful from start to finish.
Leigh H.
Greatest gift for our grandchildren.
Hannah O.
I ordered a bit late for Christmas but the order was filled quickly- good service
Susan S.
Everyone was great! Martin in Sales made sure I ordered the correct thing for my family and got me the best deal. The delivery person went out of his way and brought an extra item over on his personal time. The installer Miguel Parada was outstanding! We are so pleased!
Scott M.
Update on 12/16/20: After I posted my updated review complaining that CP did not respond, a rep immediately reached out to me, apologized for my experience and dissatisfaction with their product, and issued a full refund to me. It took a little effort but I am satisfied that CP handled the situation appropriately. Update on 12/4/20: Creative Playthings posted a reply requesting that I reach out to a rep to resolve the issue. I sent an email to the rep the same day. It is now 2 weeks later and I still have not received a reply. It sure seems that CP wants the buying public to think they care about taking care of customers but their actions prove otherwise. *************************************** I purchased 3 wear pads to go on the ground under my swingset. The edges of all 3 curled up within 6 months. I contacted CP and they were apologetic and said that should not happen. They sent me 3 new ones at no charge. The same thing happened to the 3 new wear pads. I again contacted CP and was told this should not happen. The customer service rep, Allison Smith, was nice and said she would help me to get those replaced. She asked for a proof of purchase to initiate the claim. I sent her proof of purchase from my original purchase. She responded that my proof of purchase only showed the purchase of 1wear pad. I explained that I purchased 3 were pads and CP had already sent me 3 new ones so she should have that information on file. She did not respond so I tried unsuccessfully to contact her several more times but she has never responded. I am a small business owner and understand it is difficult to please all customers; however, ignoring a disappointed customer is not the right way to handle a situation like this. I would recommend doing business with someone else who makes a good product, will stand by their product and will do whatever reasonable to make it right with each and every customer.
Response from Creative PlaythingsNov 20, 2020
Good Afternoon Scott, We apologize that your wear pads failed and would be happy to replace them for you. We can put 3 aside for you at the nearest location to you. Please reach out to our Customer Service Manager at [email protected] She will get those put aside for you. 12/4 : We apologize for any miscommunications and are working on finalizing a resolution for you today.
John H.
We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!
Response from Creative PlaythingsOct 12, 2020
Good Afternoon Mr Heuisler, we apologize for extreme delay, we have sent the swing out to you. Please let us know if there is anything else we can assist with.
Chris
Terrible almost nonexistent customer service. After multiple calls and email over two months time I was only able to get a one sentence answer regarding the condition of our play set. We were so excited to have a play set for our daughter in our new home only to find that it was “no longer safe to use” after 6 years. Although I don’t agree with the restriction on transferring the warranty I can accept it. What I cant accept is lack of respect for customers time and the refusal to stand behind a product. I wont but another product from Creative Playthings again.
Response from Creative PlaythingsOct 6, 2020
Good Afternoon Chris, We are sorry to hear that your experience has not met expectations. Please reach out to our Customer Service Manager at [email protected] She would be happy to assist you.
Sydney M.
We have our swing set for approximately 22 years; we even moved with it - it sure is holding up. Not only have our children and grandchildren been enjoying it, we have it open for neighbors to use as well. In short - it's gotten far more than the average wear and tear. What prompted me to write a review today? Some rungs of our rope ladder have finally begun to break. Who can complain after 20 years! Yes, I did maintain it from time to time by tightening hardware and repainting. It was well worth it!
