Creative ArcadesReviews of creative-arcades.com

My order has not been delivered after 2+ months. I was told it would be shipped out 2 weeks ago but I've received no tracking or shipping info. I've emailed them 3 times for an update since then but have had zero response. Right now I am not trusting that I will even get my game machine. If anything changes, I will resubmit my review. UPDATE: I was finally able to reach the company by phone. After a brief hold, a gentleman came on the line and said that my machine was finally being packed for shipping. To make up for the delay, they included a gun set, which made me very happy. Fast forward - I now have the game, it arrived packaged very well and in perfect condition. After taking a few minutes to figure out how to navigate through the games, I am loving this. This is a top quality machine and other than the extra long wait to receive it, I highly recommend getting one!

Pincade combo stopped working within two months. It's been out of commission for over a month now and support is so slow to work with that I don't anticipate a fix for multiple more months. Quite disappointed that such an expensive machine couldn't hold up.

Love the video games, love the console, but I upgraded to be able to have easy access to favorite games and it is not as easy as I anticipated. Would have been great to have a more seamless process to get to your favorite games instead of having to plug in an external keyboard.

excellent product; excellent service; the owner replies to emails himself in a timely manner. HIGHLY RECOMMENDED

Creative Arcades went above and beyond to answer my questions during the buying process. My arcade cabinet arrived on time, and within 30 minutes was up and running. One minor follow up question was quickly answered by their on-call tech support on a Friday night. My family, friends and I enjoy the many games almost every day. Not an impulse buy, but definitely a worthwhile investment. One relative is considering a purchase from Creative Arcades now that he has seen the quality of the build and operation.

I'll let you know if I actually get the product. Ordered on March 19th it's now May 19th, still do not have it. Order tracking only shows 'order received'. If you can't deliver the products don't advertise them!

Best product on the market and fantastic customer service team! I highly recommend!

Pincade is very well built and sturdy. It is very heavy! Games are great! The set up instructions on the web site are oversimplified. The site says bolt on the legs, swing up the back screen and secure it and you are ready to go. My back screen came in a separate box so I had to mount it and then connect all the cables between it and the main computer. It was confusing as there are extra plugs that aren’t used and the printed instructions aren’t clear enough. The cables need to be better marked. My back screens didn’t work as I had things plugged in wrong. One call to the tech rep fixed quickly. We faced timed and he looked at where the cables were plugged in via my phone. Great tech service. Everyone who comes over wants one!