Creative ArcadesReviews of creative-arcades.com

These guys went way out of their way to help me on a cocktail that they didn't even sell me.

I have never dealt with a company that goes over and above ordinary steps to please their customers. Every employee of this company, especially Sally, was polite, informative, and determined to ensure customer satisfaction. Thank you all very much.

Virtual Pinball is our favorite game table now

Machine was shipped quickly and I was arranging for the delivery after a few days. Quality of the machine shipped was excellent and I feel like I got the best arcade machine for the money. The ability to add games to a favorites list is helpful since there are a lot of different versions of games and you can try them all and put the best in the favorites list.

Creative had some supply chain issues that caused a hiccup in the intended delivery. Unfortunate, but not their fault. Communication could have been better throughout the delay cycle, but in the end the company made things right, took care of me and demonstrated a service level that makes me very comfortable, confirming that I made the right choice. In today's climate of supply chain and other disruptors, that's what makes the difference and aside from the minor communication blips, I'd certainly by from them again.

they were really patient with me I ordered a custom machine it came glasses broken... They fixed it and sent me out another. recommend this to everyone They made it Right !!

Excellent service and quality machine.

Overall, I had a pretty disappointing experience with Creative Arcades. I will say that the gentlemen who delivered the machine with the white glove delivery were very communicative on when they were delivering the machine. They were also very helpful when answering questions about the machine while they were here. I did find a couple of the customer service reps very helpful over email. My first complaint has to do with the games. I got the highest number available (6200) which sounds like a lot but there are several duplicates, like Japenese versions. Why would I want Japanese versions? I also thought some of the games would be newer, like the Golden Tee games. But there were all 80s and 90s. When I asked about newer versions, I got the answer that I should have gone with the 4500 game card which had more versions of Golden Tee. Why would the 4500 have games that the 6200 wouldn't? Even then, the 4500 were all still older versions. When I enquired about returning the machine, my questions were ignored. And when I followed up, they would not answer ALL the questions. Almost like they were delaying answering my questions so that we would go over the 30 day return period. And when I asked about returning the machine BEFORE I bought it, I was told that I would be responsible for the return shipping costs. But AFTER I bought it, I was informed that I was responsible for the shipping AND a 20% restocking fee. It made it so that was going to be out $2000 by returning it. At the end, we decided to simply keep it which is how creative arcade wants it. So yeah, I feel deceived and disappointed.