Creative ArcadesReviews of creative-arcades.com

Amazing packaging, delayed delivery. Poor instructions for machine usage. Quality games, complete games. Love the adjustable volume and coin usage option.

We bought the stand-up arcade and the virtual pinball machine. Both machines are rock solid. We had them made up with our company logo and the graphics look great. We placed them in our client lounge and everyone raves about them. We highly recommend Creative Arcade.

Purchased the 3 sided cocktail table with 4500 games directly from Creative Arcades. Pre sale support directly from the owner was impressive and convinced me to take the plunge. Shipping and delivery was top notch. Delivered when promised and packaged very well. The cabinet itself seems very sturdy and well put together. Gaming hardware (Joystick, buttons, trackball etc.) seems to be of good quality. Computer hardware is a weak link here and appears to be many years old and under powered. The software is where things really fail miserably as it appears extremely outdated, hacked together and is very difficult to navigate. Working games seem to be very hit or miss. Major titles like Golden Axe or Donkey Kong do not work out of the box. Post sale support is a real issue and trust me, you are going to eventually need it based on the current state of the software. At first, calls were returned and solutions promised. Sadly they were never actually acted on. Follow up calls initiated by myself were very frustrating as support never had any record or knowledge o]as to why I was calling requiring me to go back to square one. After a few additional calls, they just stopped returning calls all together. On my final call to the company, speaking directly to the owner, he could not have been less interested in hearing my concerns, becoming somewhat irate and rushed me off the call. As mentioned in other reviews here, a save game/high score upgrade was also promised as a free update that, 2 years later, has never materialized. As I write this review, all of my initial software issues from almost 2 years ago still haven’t been addressed.

The customer service was phenomenal. With the supply chain issues, it took a little longer than anticipated but the delay and numerous updates were communicated to me by staff members.

There was a bit of a hiccup when it came to delivery. The delivery was set for the day AFTER Memorial Day weekend. When I voiced my frustration with the timing, the owner went out of his way to find a couple employees willing to work on their holiday weekend. My machine was delivered and set up by a couple amazing young men, on Memorial Day weekend!! Not many companies will offer more than “thanks for your patience”, or “we apologize” as solutions to their shortcomings. Creative Arcades is a company who finds real solutions, and provides top-notch products. All my customers LOVE the virtual pinball. Old people are like “that’s cool” and when young folks find out it also has video games they get excited. This was the perfect addition to my public game room!!

Delivery and explanation of arcade was quick and easy. Thank you! Works great!

We ABSOLUTELY Love the 1st Arcade that we purchased from this company! They made a custom design for our restaurant, they were easy to work with, quick to respond to emails and phone calls. We HIGHLY recommend Creative Arcades! We ordered a second arcade and are eager to receive it!

This is a great machine. From the order, to the delivery, to the quality of the machine is more than I could ask for. Brings back my youth!!!