Crate and BarrelReviews of crateandbarrel.com

HORRIFIC and I am the idiot that keeps coming back and shopping here. Every single time, without fail, something goes wrong with my order. This morning was the final straw. I ordered a crib for my baby back in February, it got delivered this morning. My husband went to put it together and it's missing an entire side. HOW DOES THAT HAPPEN???? Do these people not QC their product??? Now they are telling me that it's backordered until April. I don't have that kind of time. I need my baby to have a place to sleep. It's just laughable at this point. This company is an absolute joke and they do not care whatsoever.

Ordered a kitchen island in February, says expect delivery by mid March. Get an update on 3/20 saying item is delayed and expect delivery by mid April. No thanks! Will cancel my order and shop else where. Businesses like this need to go out of business. No respect for customer

There seems to be a pattern! We ordered dining set in early February and was told to expect delivery in March. Even received an email stating "You can look forward to receiving your order soon." "See order detail - open link." Open the link and message says, "expected arrival late June." Communicated frustration and concerns via text and the response appeared to be generated by a robot.

Wouldn’t change the size on a shirt !!!!!1111 They sent the a hat with fake size I ordered a 7/78 and I know the size very well . This one is way to small This was a gag gift so we didn't mind that the quality was pretty awful- cheap, thin material, weird sizing. Because we needed it sooner, I went ahead and ordered a size larger. Didn't fit. Material is cheap and ugly and the actual product does not look anything like the pictures on-line. I went on Facebook and did research and I found this help ᵉⁱᵍʰᵗ⁴ᶠⁱᵛᵉ ᶠⁱᵛᵉ ᵗʷᵒ ᵒⁿᵉ𝓈𝑒𝓋𝑒𝓃 𝓉𝓌𝑜 𝒻𝑜𝓊𝓇 𝒻𝒾𝓋𝑒the company admitted that the product was crap it was nothing like in the picture at all the company customer team was very friendly and efficient so much so that the whole process was painless and resolved within an hour I certainly won't be using them again. CHEAP GOODS Would not reccomend Fanatics brand anything.

I ordered a table and chairs on September 3, 2020. The table has been promised "the next two weeks" for the last three months. Now they say middle of May. That's 9 months for a table to arrive. I asked to substitute a table in stock for the table that I ordered but no-go. They say I ordered a custom table thought they never told me that when I placed the order. CB customer service is terrible. They only allow you to resolve issues via text messaging after initially talking to you over the phone. They don't care about your situation and blame everything on Covid. Unfortunately, there are too many people out there with similar complaints. Looks like CB is going down the tubes. I never plan to place an order or stop into a CB store in the future!

uhh.. Still waiting on a christmas gift i had purchased for my neice... its march "expected" to be delivered in April. Just wow. This place is ridiculous and a waste of time

Second verse same as the first. Ordered sofa on 10/28/20. That's four and a half months ago. They said we'd have it at the begging of February. Radio silence. We didn't even get emails saying it was delayed. Funny thing is, we ordered $2K of furniture for our kid's room that came on time.

I ordered a sofa around 10/2020 and it arrived 3/21 the sofa is completely lop sided you can't sit soon it because its stuffed the wrong way the left side of the sofa is completely different in measurement from the right Side you can't sit on it because the sitting part cushion is totally slanted and you feel like you are falling down the fabric is rippling and no customer service att all I paid for this couch 3500.00 3/21/21 update nobody from the company is in touch with you you have to call him a couple of times till they get you through to the right person nobody’s nice to you just in a very stern voice telling me that they ordered a new one and the new one is going to also take a couple of months told him I don’t want to wait so long but they told me in the stern voice that’s their policy very very not reliable company do not buy anything From this company