Crate and BarrelReviews of crateandbarrel.com

Ordered a new dining table and it arrived just in time for visitors. Price was expensive but overall solid purchase.

purchasedt 6 dining room chairs delivered feb 2024. While sliding in to the dining room table a front leg snapped off. Understand C&B’s return policy, but some consideration should be made for wood defect to design flaw. I’ve never had anything like this occur. I’m 5’11 200. No longer considering C&B furniture. Not dependable in my experience. Update Crate and Barrel reached out to me and helped resolve this situation. I appreciate their willingness to work with me on their product.

Great place to buy furnitures and dinnerware. The only bad experience was about an online pickup order, it took 6+ month and then got canceled without any apologies. But overall, a pretty good store.

Excellent quality and service is almost always excellent. When service was lacking, service recovery is strong

i was gifted dishes from here which were poorly packed by C&B. many, if not most were shattered by the time they arrived at my place. luckily C&B has great customer service and I was sent out new plates every time. excellent quality products, they just need to improve on their packing.

I ordered a bedspread online. 6 days later the status is "still preparing for shipment". I just sent a plea to the text phone number. I did get a response within a couple of hours. They said my item was ready to be put on a truck for delivery. So they are still in the shipping window of 5-7 business days. I don't want to rate them too badly as I should have noticed the delivery expectation policy when I ordered. It just in this day and age, it caught me by surprise.

3rd update: Summer 2021. We were able to return the sofa after being rebuilt 2.5 times. C&B has been great. 2nd Update: Executive Customer Service never gave up on us. They replaced the back pillows and when they arrived it was amazing how much larger they were, and they fit perfectly. Now it looks like a Petrie sofa. CS was great. And tho it all took a very very long time, it was a thorough fix. Think long and hard about those buttons - they still are evil. But overall. Happy. Update: Executive Customer Service got in touch and reordered the sofa for us to arrive in August, which it did last week. Big improvement. However. Two items that make me want to toss up my hands. First, the delivery was front-door (hello, covid) which is fine. The sofa is not heavy. But we had to attach legs which should have been a no-brainer. However, one attachment (captive bolt or something) fell into the confines of the sofa when attaching one leg. Which meant taking the bottom fabric off and locating it and reattaching - easy but should not have been necessary. Second, the seat cushions are so much improved and buttons sewed on tight like nobody's business (alas a couple of them are standing up on their sides and pinching but no big deal, cause still tightly attached) but the back cushions? They look like a Sharpei puppy. Wrinkled where the fabric should be tight and They are the wrong size. There is a fist-sized gap between them - like I had as a kid before braces. We asked them to fully inspect the sofa before bringing it to us and they said they did do that. So I gotta ask - how do you miss a gap like that? I certainly can't account for that. We really appreciate that this one is solid and the cushions are fuller and sewn better but the back is a puzzle. We contacted the person at Exec CS and nothing back after a full week and a half. Zip. Nothing. And we sent photos. Simple remedy for this one would be just replacing back cushions w right size. But for now. Meh. Not feeling the love. Purchased a custom Petrie apartment sofa in January after careful consideration and spending time sitting on the sofa in the store. It was 2x the listed price on the website since custom. Was delivered almost on time during Covid shutdown which was pretty nice. But that's all the positive there is to say. The buttons were loose to begin with. Contact customer service and took 10 days to hear back, they requested pictures. Sent pictures, waiting another ten days to hear back to either hire our own person to come in and repair or wait till they were open again. Do they not read the news? No one was coming in to repair anything in April, anywhere. We told them we would opt to wait for them to open. But then more buttons came loose and stuffing started popping out from under the buttons and if you lifted the cushions, the bottom side was leaking disintegrated foam or something dusty in the spots where buttons were. Then it started creaking on the right side, loudly when getting up or sitting and now, just moving. It looks and sounds like an old sofa but it is barely 6 weeks old. The build is terrible. I have to use a pillow for lumbar support because it hurts my lower back. That never happened in the sofa we sat in at the store. I also need to use a blanket to sit on or risk getting randomly pinched by the loose buttons. The only thing going for this sofa is that the fabric is exactly as the sample which is nice. Customer service has stopped responding to our requests for help. My review on the Crate and Barrel site for this apartment sofa was approved and went live after 3 rejections (they have specific language required) and was up for three days and then disappeared without reason. After that I contacted them through the store where we purchased the sofa (closed and not reading emails was their reply) and through their social media pages (silence). Having shopped there for expensive custom furniture in the past and having had good experiences I did not expect this level of service, even with the shut-downs. Most other companies similar to CB have delays but are responsive. This is unacceptable in the extreme. I will not spend a penny more there unless they figure out how to make this right and that makes me sad because I really enjoyed shopping with them and have nothing but pretty good experiences. But this one is just too expensive to overlook. This sofa does not represent anything like what we expected from the sample we saw in the store. Edited to add: I don't understand why CB is ignoring every email to customer service. They approved, published and removed my review on their website and sadly, the responses on the website for current reviews are less than satisfying. At this point I am going out of my way to shop anywhere else but CB and will continue to do that given their lack of communication. Is the company going out of business?

Rimelige priser også selvom der pålægges moms og fragt. Jeg får dog leveret via anden pakke kurer da Crate&Barrels egen pris for forsendelse til DK er uhyrlig.