Crate and BarrelReviews of crateandbarrel.com

Service was great

I spent over $5000 in furniture. I walked away from the San Jose store after waiting for 80 minutes because I couldn't get any associate to help me. I ended up ordering my furniture on-line. I was walking away from the Palo Alto store after waiting an hour because I couldn't get any associate to help me, not until a VERY NICE and HELPFUL associate stopped me and helped me. I added more furniture to my purchased. My furniture was delivered on a drizzling rainy day. The two man were very unprofessional. They didn't cover their walk path so my carpet ended up with water/mud stained. They did not covered their shoes with protective booties. They did not covered my furniture from the rain nor care to dry it. They literally dumped my furniture wet. They dumped my ottoman in the middle of my living room and asked me to picked it up.... ... etc. etc. etc. Yes their furniture is pricey, but they are beautiful designed. I loved shopping at Crater & Barrel. I am really disappointed with their choice for their Delivery service company. I could have giving them 5 stars for Furniture Design. I give them 3 stars for their Service. I could have giving them 0 star for their Delivery Service.

Ordered a $4,000 table from them. So far its been a poor experience. Their website shows stock but that is not a true number. All items we purchased were instock but we need to wait 4 weeks for them to ship it to their nj warehouse. After pushing the agent he let it slip that the distributor was waiting for this item to come in. They only ship to our area 1-2 a month. So it was ether Oct 23 or Nov 20 for delivery. Was on hold for over 1 hr waiting to speak with someone. They charged my card at the time of my order and then last week they put my order on hold because they said my charge did not go through. It was already on my CC statement. Seen my order go back an forth from process to schedule back to processing. Hoping everything goes well with delivery

ok products and ok prices...

I like the furniture at Crate & Barrel. I'm not thrilled with the prices, though. It seems that everything here is a bit overpriced. Still, it is a fun place to shop and the salespeople at my local store are all friendly and helpful. Maybe it's the perfect place to pick out those special, one-of-a-kind items. Buy your more common household goods at a less expensive retailer.

Rimelige priser også selvom der pålægges moms og fragt. Jeg får dog leveret via anden pakke kurer da Crate&Barrels egen pris for forsendelse til DK er uhyrlig.