Crate and BarrelReviews of crateandbarrel.com

As a former employee, I beg you to run - the company is in severe debt and they are cutting hours just before the holidays (except the upper level of course!) RUN AWAY.

I ordered Axis Sectional - Douglas Ice in May 2022. Delayed 3 times. still no sofa. AVOID AT ALL COST.

I ordered a 5 piece reclining leisure sectional sofa in March of 2022. I got most of it in October except for the left end reclining piece. They keep telling me the piece I’m missing is ordered and that they are looking for it at the warehouse. Today I get a box from crate and barrel dropped off on my front porch that is my “sectional reclining end piece”. It was not. It was actually a black dining bench. Not remotely close to the sectional piece or even a piece I ever ordered. Now I have 2 extra pieces of furniture and a sectional sofa that still isn’t useable.

Utter incompetence when it comes to supply chain management. but still think its ok to charge customers in advance at order time and then just keep delaying actual delivery of product for months. Because customers are expected to give interest free loans to Crate and Barrell? Last year a dining table that was delyaed 6 months and every month the update was it will be here next month. Now its a media console table that is delayed 3 months and every month its the same thing..it will be available next month (Sigh)

Delivery and warehouse people are realy realy bad. Never ontime on the delivery schedule. Not helpful. Changed the schedule as they wanted without explanation.

Absolutely no security with their credit card procedures. Do not ever put your card information on their website. In my experience, kitchen appliances don't ship. They have no accountability, and don't use verified shipping partners.

DO NOT BUY HERE I bought a planter online on July 4th of 2022 with an expected delivery date of early August. They have already changed the estimated delivery 3 times and when I called crate and barrel they say the product has arrived but it's in the warehouse. I contacted the store many times by phone and in person at Roseville Galleria they say it's not there and both the store and Customer service online say they will contact me to schedule a time for pickup but they never do. This whole time they have held onto my money and product, since its available, they just won't set up a time for pickup. So avoid headache and do not buy any product at crate and barrel if they don't have at the store they will just keep your money but will not give you the product and will always delay. They say they will contact you and set up a time for you to get your product but they could care less so they never actually do anything. Also I tried to put this reviews on their website but they wouldn't post it and sent an email for me change the review.

Never again! Ordered a wedding gift from Crate and Barrel site wedding registry. Item was never shipped but I was certainly charged for it. Called Crate and Barrel. They reshipped item to bride. I specifically asked to make sure there was a gift receipt included. The rep blew me off and said sure. The bride finally received gift but had no idea who it was from. There was no card/gift receipt included.