Crate and BarrelReviews of crateandbarrel.com

They are the worst! Constant miscommunication and incompetence. They mess up your orders repeatedly and then you’ll still be penalized for it, not them. You’ll be penalized with major delays, holds, up charges, etc… and they won’t even consider any type of compensation for your suffering. STAY AWAY!!!

Ordered curtains and rod and was told that they would arrive to the store for pickup in a week. Curtains came into the store after a week, the end caps for the curtain rod came in another week after that, and another week after that I received an email telling me that the rod would be arriving late and to call them. When I called, I was put on hold for about 25 minutes. They offered to send the rod directly to my home, but I would need to re-order the rod and cancel my first order. I would not give the representative my credit card number over the phone to order the new rod (they don't have a secure method of taking telephone orders), so the rep told me to order the rod online and then call back to get the shipping refunded. At that point, I asked to speak with the manager, was put on hold for another 6 or 7 minutes, and the manager took care of everything and gave me a $50 e-gift card for my trouble. That was nice of the manager to do. The customer rep and manager did everything they were supposed to do, but the overall customer experience was subpar due to the long delays and inability to get me the product in the time promised. Sales rep 4/5, manager 5/5, C&B product availability 1/5.

part of the order (kitchen dishes) came in broken (the fedex guys must have used the box as a football). Online chat/customer service must reside on another planet based on the speed of response. Another item that they claimed was delivered is MIA. Still waiting for the remaining items, more than a week after purchase. Yeah, this might be the last time I shopped at this overpriced place

Nightmare with orders. Double points for credit card purchase on web site, but never received the correct amount. Items in stock, now suddenly out of stock. Not charged on card. Then months later they charge my card with NO explanation. No delivery date. NEVER will buy from this unorganized company again. But the people you call at customer service are wonderful, but rarely fix any problems.

Terrible customer service. Bought a 3 foot Christmas Tree here. No box, floor model. When I asked for even a small discount since it was a floor model, U got a flat no and a cheesy plastic bag to take mt $180 3 foot tree home in. And the clerk told me it had a timer function. It did not. I went back to complain to the manager only to get the same zero customer care. She could have cared less. That is my last purchase a this store, ever.

We ordered our couch in February of this year we did not receive until November on two separate weeks as the lounge element was missing. We accepted that and did not complain as we were told that delivery was to be later than estimated. It was suggested it would be September so we let that slide. Unfortunately the corner piece of the couch was not made correctly, the webbing in the base is non existent causing the corner cushion to sink lower that the adjacent cushions. I made a complaint to customer service and they ordered me a new corner piece originally to come in January. Which was extremely disappointing. Then I got notification that the corner piece won’t be available until APRIL! That news is devastating considering the amount of money we spent on this sofa!!! Yesterday I received an email asking me to rate my email conversation with another customer service rep. I did not receive the email they are referring to at all. I did check my spam and trash to no avail, so I have absolutely no idea what has transpired. The C&B website states shipping within 6 weeks. If that is true why is it taking more than 1YEAR to complete my order!

Recently placed a large order, including numerous items that were backordered but still charged to my card. Eventually, I was notified some of the items were no longer available and I would be issued a refund. So, essentially I "loaned" C&B several hundred dollars interest free. If I'm going to give out interest-free loans, my friends and family will come first...not C&B or any of their other businesses.

I ordered a bed in October 2021. Still waiting. They are now saying December but they keep re assigning parts of my order so they can’t seem to get all three pieces of the bed in one place to deliver. Customer service responds but usually only to say when I inquire that there are further delays. I have asked about other options but they keep saying it is 6-8 weeks for any other beds so I should just keep waiting. Then they delay again…