Crate and BarrelReviews of crateandbarrel.com

I ordered a floor lamp at walnut creek, CA store. Paid in full and decided to pick up when it comes in. 1, 2 months went by. No news or text. After 3 months I cancelled my order. That was in March. Then I saw the same item in different color in Roseville Galleria, CA store last week. Said they have the color I like and there are 8 of them at Tracy warehouse. Told me to come & pick up in a week. Called today 8 days from when I ordered. The lady said, it didn't come in with the truck this week. Check next week? That is when I went online to search reviews because of bad gut feeling. Wow!!! What are the company executives doing with that much bad reviews online? Time to close your shop or all of you need to get fired. Take some courses from Amazon!!!!!

They have shipped me the same set of pans 5 times now. They all arrive damaged due to poor packaging. They also don't actually allow negative reviews on products, so there is no way to warn other customers that this particular item is poorly packaged and will arrive damaged. We are going on over a month now where they have my money and I have damaged pans I have to keep returning because they cannot manage to ship things in any logical manner.

Just got nutcracker plates from crate and barrel. All the plates (I ordered 4) came with defects - chips in paint and bubbles and lines in paint. Left a review on crate and barrel website and the review was rejected because “my problem was a fulfillment issue”. Terrible experience and disappointing product and disappointing response from the company.

Ordered lots of stuff, sofa, lighting, dining chairs. Always delays! Already cancelled lots of stuff. Mid July received an email for delay of a pendent we ordered in June for delivery next month. Email says sorry delayed… mid august. Its mid September now. After many calls and promises to be called back nothing happens. Walked into the store to talk to a manager. She would look into this and get back to us. Good thing, she did get back to us! But she couldn’t give us an answer on where the pendant was or when it would come in. Received info about delivery of sofa; Good news! Sept 23. But the manager now says… noooo sorry the system says mid October now. Crate and Barrel has a huge logistical problem. Employees acknowledge this openly. Don’t order at Crate and Barel!

Can't commit to delivery dates and customer service is highly fragmented with no accountability. Items arrived damaged and delivery drivers are not trustworthy. Today, I was expecting to receive 2 items. At first the delivery driver said he had 1 item for me. After I showed him my order receipt, he looked at his phone and said, "Oh yes, we have 2 items for you." He suspiciously decided to unpack the first item on the street instead of my bedroom, and "discovered damage" It was very obvious they knew beforehand, with the slip up of "only 1 item for you" Never order ANYTHING from Crate and Barrel, especially if it's a special order or they can't give you a delivery date immediately. For over 8 months I received limited information about my order but I had to PAY 50% up front. I feel sorry for the customer service representatives. The problem is at the very top, the CEO only cares about profits and boosting revenue and seemingly has deprioritized the customer experience. Perhaps she should look at Wayfair as an example. They have exceled at delivery during a global pandemic. I've ordered multiple items from Wayfair with much better communication, customer service, and delivery. Such a shame, because Crate and Barrel used to have an exemplary reputation. Not anymore. I will never order anything again from crate and barrel and will tell my extensive network about my terrible experience.

Besides not paying a living wage worthy of all the nasty, screaming customers, CB is exhibiting all the signs of a company not paying its vendors and headed toward Chapter 11 bankruptcy. I used to work for furniture company that went bankrupt and I know what I'm seeing (again). With backorders on simple items like dishes out until 2023: 1) Do not sign up for the credit card 2) Do not order Made To Order furniture 3) If anyone tells you cannot cancel something, dispute it with your credit card company and get the charge reversed (especially Made to Order furniture) I listen to your complaints every day, 40 hrs/week and I'm on your side. They are listening in to every conversation (calls and chat) and are more concerned with your review of us than they are about the reason you had to contact us in the first place. Worst company I've ever worked for.

I love crate and barrel quality, however before placing an order, it would be respectful to the consumer to inform them of delays of more than a few weeks!! So that if they wanted to choose another item from a registry perhaps … they would be free to do that !!

Ordered one sku for a credenza. Order confirmation later showed two different sku’s coming in two months apart. Credit card charged different amounts. 50 mins on the phone no help.