Crate and BarrelReviews of crateandbarrel.com

These buffoons delivered incorrect and damaged beds to our new home three times. Bedding fell apart upon first use.Customer service is worthless and trained in little more than spewing platitudes.

I was really hoping that the bad reviews here were not true. I was really really hoping that. I reassured myself by saying "It is a big successful company after all right? Reviews by virtue are subject to negative selection bias right?" Let me tell you. The bad reviews here are so true. Please read them all or read as many as you can to get a general feel for yourself. My furniture order actually even said "Out for delivery." I even called and confirmed. Customer service is actually friendly on the phone. Unfortunately though... ALL TALK NO ACTION. I did not pay several thousand dollars for kind words. I paid for furniture. And I did not get my furniture. The rescheduling nightmare begins now, which as others have said will take months and months to get your furniture. I am expecting (as others mentioned here) that even when it arrives, there will be severe quality issues.

The worst ...unprofessional ...joke ...oh my goodness, I cannot find the words to form a sentence that accurately conveys the level of incompetence, the unbelievable disastrous experience we had with the Crate an Barrel wedding registry. Best advise I can give is STAY AWAY FROM CRATE AND BARREL!

After eight months of waiting and three promised delivery dates three attempts on parcel delivery. When they where told no parcels.never was able to deliver a complete order. After their attempt to patronize many times and given mutable chances. We canceled the order. My belief is when they could not deliver in full they sold my order again. Not sure but sure of one thing will never do business again with Crates and Barrel, total cluster. Never seen anything like this in my life.

OMG!!!! Never again will I purchase from Crate and Barrel. I truly thought this was a reputable company, but was I wrong. Horrendous customer service experience with a ridiculous wait time only to speak to some nasty, poor English speaking idiot who only made excuses for why I didn't receive my item. Never again! I was shocked to see all the terrible reviews. My mistake for not checking reviews before my purchase.

Thanks crate and barrel for the deceptive marketing. I ordered linen drapes at a great clearance price, paid and checked out. Not too long after received an email saying my order was canceled due to lack of inventory. As if they couldn’t keep track of their inventory. Never again crate and barrel.

If you want to wait a year or more for a quality piece of furniture DO NOT buy it from Crate and Barrel. Their lead times are deliberately minimized on the online store so that you will make a purchase. Then you will receive email after email, month after month pushing the delivery time back. I ordered a $4000 sideboard, which took 6 months for delivery only to discover that it was damaged. Then after waiting another 6 months, the replacement arrived damaged as well. Their internal communication about deliveries: AWFUL! Each time, they tried to deliver the item to the billing address. Each time, the delivery day and time had to be rescheduled due to the driver going to the billing address, even though I spent hours on the phone both times trying to make sure they would deliver to the correct address. Save yourself the stress and deal with any other company other than Crate and Barrel. (CB2 their other company is no better.)

I used to browse and buy off Crate & Barrel a lot. I was trying to check out their July 4th sale and I've been disabled off their website with a "Pardon Our Interruption" error that claims I'm a bot and won't let me access the website. I've tried on several devices and different browsers, same issue. C&B needs to address this before they start losing customers.