Crate and BarrelReviews of crateandbarrel.com

I originally ordered a patio furniture set in May for a Summer delivery. I have no chairs for my outdoor table and missed Summer entirely. It takes a whole season to get the patio set completed that you have already paid for.

I purchased a newly designed espresso machine that was an exclusive to one location only and cost $1000. Approximately 3 weeks later it went on sale for $200 off. I contacted cust. service and was told they couldn't help since it was purchased after a month had past. I replied that no it wasn't and to look at my order. They texted back that they couldn't help as I would have had to have contacted them within 7 days of the purchase!! WHAT!! First they say it's over a month and then I'd have to notify them within 7 days!! It wasn't even on sale within 7 days. What kind of dirty handed dealing is this? I might have even accepted "We're sorry but sale credits are only given if purchased within a week but to try this underhanded answers?? Nope I'm done!! This was my first purchase ever to a Crate and Barrel and was excited to start my Christmas shopping there and also to start doing some shopping for my son's recently purchased new house! Well I guess they lost my business for good and a LOT more money than the $200 sale would have cost them! Bye Bye Crate and Barrel!! Never again!!

After receiving a delivery that was supposed to be gift wrapped ( their gift box and simple ribbon ) is really a nice look .... I chatted online and got nowhere with the replacement and return. I ended up calling the C.S. on the phone and Jasmine in customer service fixed the whole problem with a great attitude and smile. I was very impressed.

Delivery charges not easy to see (apparently in T&C's) and charged me without warning. 11 days later they tell me they can't deliver one of the items. Delivery is scheduled by them 2 weeks later and of course missed, currently by 4 days and counting. Shambles.

I’m extremely disappointed after waiting four weeks to receive a table that arrived completely broken and appears to be used. This is not what I expected, and I’m shocked that such an item would be sent.

Despite the fact that we spent about $5,000 at the business, the manager showed no empathy for our situation and simply directed us to customer support. Six weeks after the purchase, they called and requested us to clear everything for delivery. We gave away our sofa and television console. Our television is lying on the floor. This is our TENTH week and we are yet to receive our TV console. They charged my credit card for Full amount, but when it came to delivering the furniture, they were no where to be found. After multiple failed delivery dates and excuses, I was left without my purchase and no resolution in sight. Despite repeated calls and emails, thy refused to take responsibility . This business operated with no regard for professionalism or ethics. They made promises they never intended to keep. Communication was evasive and they would often shift blame rather than take accountability. Their shady practices and lack of integrity made it clear that they cared more about profits than their customers or reputation.

After registration the promised promocode does not work. Customer service two times says one or another reason. Apparently, the main goal is to collect the personal info. it's a shame.

I called Crate and Barrel customer service trying to get hardware( screws/ bolts and some specialty parts etc) for a very expensive ( when bought new $999.00) child’s bed that I bought used. The hardware had been lost in the prior owners move. The bed is still in production but because I didn’t have a sales invoice they couldn’t help me. You would think that especially with children’s furniture they would be happy to help since it will obviously it will be passed on at some point and this bed has held up. Not good.