Crate and BarrelReviews of crateandbarrel.com

We purchased three items from Crate and Barrel. Two of the three items were so badly damaged in transit, that the delivery team immediately put them back on the truck, they didn't even ask if we wanted to keep them. When the replacement items finally arrived, I should have not taken delivery because the workmanship was so poor. The two pieces both had terrible alignment of components and large panel gaps. Many years ago, C&B made quality furniture. But they seem to be cutting corners everywhere and the quality is terrible.

I am disappointed. I ordered a lamp in April for delivery in September. I contacted crate and barrel and in September to see the status. They canceled the order in August because I did not respond to an email they sent me in August. The email stated they would cancel the order within 4 days. My receipt states orders will be cancelled in 7 days. Crate and barrel should implement courtesy calls before cancelling orders. It might help them increase their sales vs cancelling orders that people want. The lamp is no longer available but luckily kim tracked one down for me. She recovered from this customer service challenge since I was upset that I had waited 4 months for the product and the order was cancelled.

I ordered two fabric placemats and received today from Crate and Barrel. Please note placemats made out of fabric are not breakable. The amount of plastic packaging that came with these two cotton fabric pieces that I ordered is absolutely astounding. They were shipped in a box that was almost entirely plastic bubble wrap, when they could have simply been placed in an envelope with perhaps one of the six - yes six - pieces of plastic bubble wrap. And the company has a statement about sustainability, while they ship 2 little fabric placemats in the most wasteful packaging I have seen in years. We live on a planet that is drowning in plastic garbage. Shameful! Jodi Selene

Unfortunately, I have to add my one-star review after a disappointing experience of ordering bedding and not receiving it, because the order was "mysteriously cancelled" on Crate and Barrel's side. It's astonishing how a store can stay in business with such poor service. Very disappointing!

I fell in love with the store for its display windows and minimalist merchandise. But when it came to ordering online, that’s where the adventure began. My order was delivered in three separate shipments, with just one item in each, all packed in huge boxes. I waited too long for one of the items, and by the time it arrived, it was no longer relevant.

Crate and Barrel's summer triple points offer feels like a classic bait-and-switch. The promotion seems enticing at first, but the way it's structured leaves customers frustrated. They dangle the 3x points promise, but good luck actually using them—points expire quickly, and it’s nearly impossible to combine them when you want to make a purchase. I spent July trying to build up my points for a purchase in August, only to be stonewalled by four representatives until a supervisor finally informed me that my points wouldn't be available until after the promo ended on September 30th. I ended up losing $400 in points dollars during my first experience with them, and it’s left a sour taste. I wish I had stopped shopping there then!

Worst company I’ve ever had the displeasure purchasing from, stay away!

Terrible and misleading customer service. Also salesperson never returned a call. She was either "on a break" or not in. She never did return our call and after 3 tries we went to customer service. I can only reiterate what many have said here. Read all their bizarre policies. None of them favour the customer. I only got out of an additional $370 delivery charge because my original phone call had been recorded and I asked them to listen to it where the person told me the delivery charge was one flat fee and would cover two deliveries. I needed that because two of the three couches we ordered were delayed. So, their delay, but customer is expected to etiher wait until the whole order is ready or pay an extra delivery fee. Fortunately I was "misinformed" and they had to waive the extra charge. The product and the delivery people were great so I want to be clear about that. But Buyer Beware. They have strange policies and you had better know what they are. I asked if they ever got repeat customers - a question that wasn't appreciated. But I will certainly not be one!