Crate and BarrelReviews of crateandbarrel.com

I ordered the 60" glass top parson's table with stainless steel legs on sale off the C&B website. Days after I ordered, I get an email from C&B informing me that they don't have the table, so they are refunding my order. I was PLANNING on receiving this table - why? Because it was AVAILABLE FOR PURCHASE on their website. Get your ecommerce website management together. If an item is NOT AVAILABLE, then remove it from your website so it can no longer be purchased. Common. Sense. I've purchased many items from C&B over the years, and it's a shame to watch their continual quality degradation in both products and customer service. I will no longer buy products from C&B. They are on a downward spiral to irrelevance in the furniture market.

Ordered a new dining table and it arrived just in time for visitors. Price was expensive but overall solid purchase.

I purchased the very expensive All Clad set of cookware from them. I followed the directions to the letter on using this cookware! It has been a disaster. Every time I try to cook in the frying pans things stick. I called Crate and Barrel three different times. They were terrible and very unhelpful. Do NOT under any circumstance purchase either this cookware or order anything from Crate and Barrel. They do not stand behind their product and their customer service is horrible. Wish that I had read the reviews before I ordered from them.

If you order a Crate & Barrel gift card and want it delivered to you, DON'T. I just spent 45 minutes talking via chat and finally called customer service only to be told it takes 10-15 BUSINESS DAYS to be delivered. There is NOTHING on their website saying this and to make matters worse, when I checked my Crate & Barrel account the order says 'delivered' (it was not). I ordered this on 01/02/25 and today is 01/08/25. It's been 5 BUSINESS DAYS! When I questioned the Customer Service Rep I was told..."Oh, that just means that it arrived at the Post Office". WHAT? They send gift cards via the Post Office? BTW...I know when the Post Office has mail because I can see it on USPS 'Informed Delivery' and it is not showing on USPS. We all know that the PO is a disaster. I will NOT have this gift card in time to take to the wedding shower I ordered it for if it takes 10-15 business days to be delivered! This is what their website says about delivery of gift cards....Standard delivery is free of charge and should arrive within 3-5 business days. Their customer service reps are LIARS!

A long-term Crate & Barrel customer, but the store and its service has noticeably declined in recent years. My most recent misadventure began with an online order: a three-part ceramic snowman. It was poorly packaged for shipping and arrived shattered. When I went to the North and Clybourn store to exchange/return, I was first assisted by a young associate who was quite flustered. She informed me that no replacement inventory was available and as a "final sale" was not eligible for a refund. To resolve the issue, I waited for an older associate, Lindsey, to finish a phone call and assist. While she processed the return, she told me she could not refund my credit card due to the "final sale" status. Instead, she insisted that store credit was the only option. When I expressed frustration — after all, the problem began with C&B's inadequate packaging — Lindsey doubled down. She dismissed my concerns, stating the packing was 'just fine' and that there was nothing more she could do. The irony, of course, was hard to ignore: if the packaging had been fine, I wouldn’t have been standing there. Indeed, I had purchased the ceramic snowman late on Christmas Day, fully aware it was a final-sale item. But "final sale" should not mean customers are left to deal with broken goods. I made this purchase under the reasonable expectation that Crate & Barrel would deliver the product in good working order; what I ended up with was pottery shards, poor customer service, and a credit to a store I don't even like anymore.

I purchased the clybourn walnut executive desk and placed it in my office well away from any direct sunlight, and with blinds on all the windows. Unfortunately within a year and a half, the wood finish has seriously deteriorated, resulting in uneven variations and markings all over the desk. These unsightly marks ruin the look of the desk. I think it’s because of the type of finish, or lack thereof on this desk. While beautiful originally, it now looks damaged. Crate and Barrel refused to take any responsibility for this, and responded that this is “normal wear and tear”. Very sad to think that a desk like this cannot last even 2 years before “wear and tear” ruins it. This is not a desk that will last more than a couple of years.

I ordered a customized Christmas stocking on Black Friday for my husband. It was expected to ship mid December. To get free shipping, I bought stupid, ugly snowman candle. Stupid candle arrived fast in the most absurd amount if packaging I’ve ever seen. I waited over half of month for the stocking. I heard nothing about it being shipped, so I checked the tracking. Tracking said nothing about the status of the stocking. I reached out. They tell me it’s been cancelled. Why was I not informed? Had I been informed of this cancellation, I would have returned the snowman. But now I can’t because it’s already been lit. Never, ever buy from here. My first and last purchase. I’m out $8.44 and my husband won’t be getting a stuffed stocking. I’m so, so tired of shitty companies being too big to communicate about their own products and not having adequate policies in place when they are solely responsible for a problem.

ordered 3 in 1 microwave toaster air fryer on December 2, 2024. The promised delivery date is one week. it has now been one month and still no delivery. i reached out to customer service, but unable to do anything or offer any restitution for the delay. i hope the microwave arrives intact.