Crate and BarrelReviews of crateandbarrel.com

I just spent nearly $4,000 on two display cases made of tin and glass One would expect them to be of high quality but unfortunately, that was not the case. Both display cases had peeling paint, and one lacked the tipping straps If it were not for the significant hassle of returning them, would do so. Instead I will repaint them and obtain the straps myself. This is our second purchase from Crate & Barrel, and the first one also had a similar experience. There is evidently no quality control.

The delivery team arrived 15 minutes late on a four hours delivery window. I had just gone to take a shower, they buzzed the door, sent an email and then left within 10 minutes of arriving. I tried calling the customer service but they wouldn’t come back. I will not buy again from them.

Delivery dates are deceptive. If the product is out sourced from a vendor time frame given is * after vendor ships. So that 6-8 day delivery is after it’s shipped. So if it takes two weeks to pull the order those days do not count. Only when it’s shipped does the 6-8 days come into play. I ordered for a birthday party with time to spare, I am 4 days away and the item hasn’t even been picked, let alone shipped. I should have read these reviews before ordering. Buyer beware. Updated- called customer service with concerns of delivery status and they made sure the warehouse was aware of time frame. In the end packages were delivered on time.

DO NOT Use. This is a long drawn out tale. We have friends in the US ( we are in the UK) and one of their daughters got married in Nov 2022. We bought a fire pit costing approx $650 ( including taxes and shipping) from their Crate and Barrel Registry list. We didn’t hear anything from either the bride and groom or her parents( our friends) but didn’t want to ask as we thought it would be rude to indicate that they hadn’t thanked us so, when we went over this June (2024) for the 2nd daughters wedding, we asked casually about the fire pit only to find that it had never been received. At this point we sent over the email confirmation from C and B and the Amex statement showing the payment so this could be followed up. The bride and groom contacted C and B who told them “it’s too late and we can’t do anything about it” so they have pocketed our $650 which has gone straight to their bottom line. Dreadful service initially with the Registry not delivering it ( or refunding it) and then refusing to rectify their mistake. DO NOT USE.

I purchased a current model Hayden Coffee Pot from Crate & Barrel in February 2024. Shortly thereafter, we broke the carafe. We were unable to find a replacement from Haden. It is now December 2024 and we have not been able to replace this carafe. This is ridiculous. This was a NEW Coffee Pot, highly rated. It was not on clearance. This was not an inexpensive coffee pot. We’ve had to purchase another coffee pot after spending a significant amount on the Haden pot. Customer service is useless. All they say is “order the part on the website”, but the part is consistently out of stock. You call customerservice and they say “sorry. “It’s still out of stock. We’re having a shipping delay”. They need to come up with another solution. People have paid good money for this Coffee Pot and now are unable to use It. Crate and Barrel needs to work with their vendor Haden to fix this

Crate and Barrel consistently lies about delivery times and the availability of items in stock. I've ordered from them multiple times. Each time the items were listed as in stock with a short delivery date, and after ordering the item, the actual delivery time appears and is much higher. I ordered a "final clearance" rug, and when I paid, it was listed as backordered and took over a month. I ordered an "in stock" chair (1-2 week delivery date) and it's actual expected delivery date is currently over 6 weeks. This seems like a predatory practice to get customers to pay large amounts of money for furniture that they don't actually have.

purchasedt 6 dining room chairs delivered feb 2024. While sliding in to the dining room table a front leg snapped off. Understand C&B’s return policy, but some consideration should be made for wood defect to design flaw. I’ve never had anything like this occur. I’m 5’11 200. No longer considering C&B furniture. Not dependable in my experience. Update Crate and Barrel reached out to me and helped resolve this situation. I appreciate their willingness to work with me on their product.

Recent experience was very positive. Staff at the showroom were very good, and deliverymen were very professional and worked hard.