Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers reviews

153 approved reviews, newest moderated first

Jasmin T.
Mar 22, 2024
My order never arrived
My order never arrived. They didnt even confirm my order, they just took my money and gave nothing in return. My request just got ignored. Scam
Response from Crafty by NumbersMay 15, 2024
Hi Jasmin, We sincerely apologize for the inconvenience you've experienced with your order. This is certainly not the standard we strive for, and we regret any frustration this has caused. Please contact us directly at [email protected] so we can urgently investigate your order and resolve this issue. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation. Best regards, The Crafty by Numbers Team
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tym
Mar 19, 2024
Terrible business
Terrible business. I have contacted Crafty by numbers several times with no response. I had ordered additional paints, paid for them and never received them. Do not deal with this company.
Response from Crafty by NumbersMay 15, 2024
Hi Tym, We are very sorry to hear about your experience and apologize for the lack of response and the missing paints. This is certainly not the level of service we aim to provide. Please contact us directly at [email protected] so we can investigate your order and resolve this issue as soon as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. Best regards, The Crafty by Numbers Team
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Dale J.
Mar 15, 2024
I feel I was scammed by this company…
I feel I was scammed by this company it’s been from february13 order date and no product and I can nut get them by phone or email beware of these crooks they have been paid and payment cleared my credit card Watch out or you may get scammed too
Response from Crafty by NumbersMay 15, 2024
Hi Dale, We sincerely apologize for the distress and inconvenience you've experienced. This is not the standard we aim to provide, and we regret any frustration caused by the delay and lack of communication. Please contact us directly at [email protected] so we can investigate your order and resolve this issue urgently. We appreciate your patience and thank you for bringing this to our attention. Best regards, The Crafty by Numbers Team
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Luke T.
Mar 12, 2024
SCAM!
SCAM!! They took my money and no product came. No response on my numerous emails.
Response from Crafty by NumbersMay 11, 2025
Hi Luke, We sincerely apologize for the frustration you experienced. Our support team has already reviewed and resolved your case, ensuring that your concerns were addressed. We understand how concerning it can be when an order doesn’t arrive as expected, and we are here to help. If you have any further questions or need any assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Mohammad F.
Mar 8, 2024
Artistic Perfection in a Kit
The design itself was both challenging and rewarding, offering a perfect blend of creativity and skill development.
Response from Crafty by NumbersMay 15, 2024
Hi Mohammad, Thank you so much for your fantastic review! We're delighted to hear that you found our kit both challenging and rewarding, and that it offered a perfect blend of creativity and skill development. Your feedback is incredibly valuable to us and helps our business grow. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Best regards, The Crafty by Numbers Team
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Js
Mar 2, 2024
Pleasantly suprised
I was suggested this page by a friend, I bought without reading the reviews as I assumed my friend already had. Once I read the reviews I was upset and thought I’d have to claim the money back on my card as it was a scale. But I was delighted receive an updated tracking email saying my order was out for delivery and hours later it arrived. Quality matches the cost. And the companies communication was great. Would buy again.
Response from Crafty by NumbersMay 15, 2024
Hi Js, Thank you so much for your wonderful review! We're delighted to hear that you had a positive experience with your order and that our communication met your expectations. Your feedback is incredibly valuable to us and helps our business grow. We appreciate you taking the time to share your experience and look forward to serving you again in the future. Best regards, The Crafty by Numbers Team
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Dan
Feb 29, 2024
Absolutely terrible customer service
Absolutely terrible customer service. I paid extra $35 for an expedited shipping the week of Valentines day to do this together with my wife. I sent an email to customer service when it didn't arrive on a promised date of 3-5 days (it took 2 fricken weeks). They didn't respond for few days and stated the package is now on its way. When I asked for refund, they denied my request saying it's part of the overall fee and they apologized for the delay and expected me to understand that during the busy season there are going to be delays. Then, WHY HAVE THAT AS AN OPTION? I feel like I've been scammed and they have not responded to my emails for over a week. I'm spreading this review everywhere to warn potential buyers to not buy from this company. It's absolutely horrible practice with delays, poor quality of product, and one of the worst customer service I've experienced.
Response from Crafty by NumbersMay 11, 2025
Hi Dan, We sincerely apologize for the disappointing experience you had with your order, especially during such an important occasion. Our support team has already reviewed and resolved your case. We understand how frustrating it can be when an expedited shipping option does not meet expectations, and we are actively working to improve our shipping process and communication. If you have any further questions or need any assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Chris S.
Feb 26, 2024
Absolutely terrible
Absolutely terrible. It's been over three weeks and still waiting for the packages. DISCLAIMER: I found this out too late but the seller is just reselling from Alibaba so everything is coming from China and they are making massive profits. Don't buy from this place. You'll be stuck waiting forever and it's just not worth it. And they provide little to no communication from their side and won't give you a refund even though they have enough profits to do it for sure. Spread the word! This review probably won't be shown on their website they only show the high ones, wonder why.
Response from Crafty by NumbersMay 15, 2024
Hi Chris, We are very sorry to hear about your experience and apologize for the inconvenience caused by the delay and lack of communication. This is certainly not the level of service we aim to provide. Please contact us directly at [email protected] so we can urgently investigate your order and resolve this issue. We appreciate your feedback and will use it to improve our processes. Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation. Best regards, The Crafty by Numbers Team
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