cpap.comReviews of cpap.com

CPAP.com are always reliable when it comes to products sales. but dealing with problem resolution is the true test of customer support. In my case, the customer service rep, Camyatta, did an outstanding job providing information, assistance, and just as important empathy, with respect to my concerns about the recall of Philips Respironics ventilation equipment. This is an ongoing manufacturer's problem, no fault of CPAP.com, but Camyatta and her team have been helpful and provide reliable follow-up keeping me informed.

I was unable to complete my order online, and Nene was very helpful in answering my questions and getting the order completed.

18 months into Covid and the webpage still implies the store is open. Stopped to pick up a piece but doors locked. After 15 min on hold on chat finally got human who said they were not open and would let someone know for 18 months the web page was wrong. How easy to put a banner that the retail outlet was closed until further notice. Call even if they say their open! Someone has to be there as that is where the inventory is stored so could have run order from the couch with bunny slippers on and had a person in office filling orders bring out. Lots of competition in this sector

Steven is a strong asset to your company, very compassionate, caring and helpful in getting my order placed. May not seem a big deal to some, but my phillips machine was a recall, and ordered to quit using immediately, leaving me without a cpap which I use every night and depend on. Thank You Steven, you will never know what a difference you made, but I always will. Employees can make or break a company, you made the extra mile seem like a sprint.

I had ordered a travel CPAP and needed the battery pack which was on backorder. I had been assured that my 15 % discount would be valid when I got the battery. It was finally available and I called in and Tiania was able to see the discount promise and applied it to save me over $50! AND the battery will ship the same day I ordered it! Very impressive. Wonderful customer service from Lane (initially) and Tiania (today). The front line people make or break companies. CPAP.com - I hope you know how lucky you are to have such great people!

I had made a mistake in my online order. Steven fixed it quickly and in a helpful and polite manner. Excellent customer service.

I was in a panic over the recall of the Dream Station I'd bought 6 months ago. We spent considerable time discussing the issue and my options. Camyatta was wonderful to work with and i ended up purchasing a Resmed Airsense which will be here tomorrow. Top notch human showing both empathy & assistance I needed to get through this tramatic situation.

I am affected by the Phillips recall, and I needed a new CPAP urgently. Both Truong M. and Laura C. helped me get a copy of my prescription and get a new machine in short order. Communication from the staff at CPAP.com was outstanding. Great customer service!