VLively
Amazing Product. My entire family loves the bedding!
Honestly the worst customer service. UPS package, but initially the entire “investigation” was pushed onto me by the company. Extremely stressful and negative experience. Update: Eventually, all issues were resolved. Although the process was very time consuming, I am beyond grateful that the support team was able to help me reach a resolution. Thanks again guys
Response from Cozy EarthApr 9, 2020
Hi Victoria, we're sorry we didn't respond sooner to this review. (This is an older platform that we haven't actively used since October 2017. We apologize for all the initial difficulty. I'm showing based on notes it looks like we've done our best to get you taken care of with replacement products at no charge and extra comped items. We would hope you would be willing to update your review for us if possible or reach out to us with any questions. (385) 225-9268

