Cozy EarthReviews of cozyearth.com

Absolutely the best hoodie and lounge set I have ever bought. Super soft, doesn't stretch at the sleeves and honestly, doesn't get better than this loungewear. Bamboo Hoodie and Jogger Pant and absolute must!!!

Absolutely great quality of clothing, I love the material and how it feels. Delivery was pretty quick but could've been quicker. My biggest disappointment was that I ordered pajamas and thought it was a whole set but I only got the top. It was my fault for not reading properly however I don't understand why they are sold separately and together.

I ordered three different items from the men's bamboo collection in Navy for my husband's birthday. Immediately upon opening the package, I could see that not one, not two, but ALL THREE items were badly defective: prominently marked with large, shiny chemical stains/burns across the front and back, and on the shorts and joggers, deep indentations (not creases) where the drawstrings were permanently pressed into the main fabric during production. There is an indisputable systemic issue with the navy colorway, one that I'm sure this company is well aware of. And how did Cozy Earth respond when I sent them a detailed email with clear photos showing the extensive defects? Customer service agent said: "We understand that you are interested in replacing the pants and shorts you purchased due to some defects, however, we regret to inform you that the items included in our "We Made Too Much" sale are considered final sale items, and as clearly indicated on our website, they cannot be returned, exchanged, or replaced." Excuse me...you call it the “we made too much” sale, not the “we made defective products” sale. I've combed the website and I still can't find any page saying that defective products will not be replaced or refunded if they are marked as final sale. DEFECTIVE products, not products that don't fit or are being returned on a whim. And they say this policy is "clearly indicated"... Never in my LIFE have I known another company to impose a policy like this. No respectable brand sells defective products without the possibility of return or replacement. After several exchanges with customer service, it is clear that I will receive no recompense from them, least of all a refund. Even the hoodie, which I payed full price for and is supposedly covered by the warranty, is proving extremely difficult to exchange. I filed a warranty claim with clear evidence, it took them a full week to get back to me, and I just received an email saying that my warranty claim has been denied for...no reason given. Now they're asking that I apply for an exchange which means I have to send the defective item back (are they going to try to resell it??) and pay $15 for return shipping. Anyone who's browsed the site or seen an ad knows that a huge part of Cozy Earth's marketing focuses on their "rest easy", "effortless" returns and exchange policy, 10 year warranty, and 100 Night sleep trial, amazing promises that go a long way in reassuring customers that they can trust the quality and customer service provided by a brand. However, THERE COULD BE NO GREATER MISREPRESENTATION of this brand's ethos. They are deceitful, unresponsive, and full of unpleasant surprises. Avoid at all costs.

My wife loves the bamboo pajamas. Unfortunately, I had to unsubscribe to your site this morning because I am getting multiple emails and texts every day. A couple times a month is fine but if every I purchased from did this there would not be enough time in the day to even delete all the messages. Hope this feedback helps your products are awesome.

The sheets are ridiculously priced. I bought a fitted sheet and two pillow cases. The sheets are nice, but not exceptional. The problem for me was the obscene amount of packing... the sheet and the pillow cases each came in their own little cotton satchel with tie... an incredible waste of material and expense for a brand that tries to pass itself off as earth-conscious.

For the price of $200 for two bath towels and 4 hand towels I was so excited to receive what I thought would be the best towels I have ever owned. I washed them a couple of times before I used them and was shocked to see the unraveling of the material. I bought them on clearance which stated they could not be returned. I am incredibly disappointed.

I ordered my item on February 1st and it never shipped. I emailed several times and each time I was sent an automated "Here is your order number and look for your tracking". I finally found a number to call, and what do you know it was an order that was a "pre-order" that was never communicated to me. I was supposed to have received an email telling me this but I received a "thank you for your order" email". It was also never listed on the site as this either.

I ordered some towels and pillowcases to try out their products. I had heard that they were incredible and they lived up to the hype! These are the nicest, softest, most absorbent towels I’ve ever had! I highly recommend! The pillowcases are incredibly soft and now I want the matching sheets!