Cozy EarthReviews of cozyearth.com

I have been a Cozy Earth customer for a little over a year. I purchased the membership when I placed my first order and I am happy that I did. The cash back and monthly member credit have been awesome. The quality of the items is amazing! I started with their bamboo sheets, purchased some towels, and have now made my way into the loungewear where I am forming a life-long love. No company is perfect and Cozy Earth is no different. However, I have noticed that their customer service has improved over time. I recently exchanged an item for a different size and I could not have asked for a smoother process.

I have brought sheet sets some as gifts I have just brought Pajamas everything is lovely quality the bamboo is extraordinary soft easy to wash looks beautiful on the bed! But heavenly to sleep in. Now the company professional caring nothing has been to much trouble for them. Three words Simply the Best better than all the rest…

Customer service was so quick to respond and very helpful, making it so easy to solve my issue/warranty. Love this company and their products so much!

I love some of their products. Their bamboo something-a-rather sweatpant is amazing, though I haven't washed it yet (we will see how it holds up). There bamboo viscose sheets are amazingly soft to crawl into (why I love the joggers too), but I am not happy with quality and their return policy is such a pain. So bad that it forced me to buy a third pair of joggers I didn't need because they made mistakes in telling me what I needed to do to return my joggers (sizing is really awkard, another issue). Even after they acknowledged their own mistake, they wouldn't take back the pair of pants. I bought a pullover but the sizing is so awkward - too big in the body and super short in the arms. The shorts fit weird too. It's such a crap shoot with them that I can't say they are worth the price and you shouldn't have to spend almost $200 for a membership to not be able to trust what you are buying. I have their bamboo sheets and pilling is a huge problem. two pillow cases and a sheet (that's 3 items out of the 5) that have serious pilling issues. I have had them for 5 weeks. I am sure there has to be companies out there doing this better and have soft products too. (As an update, they contacted me re: this review and have done a pretty good job of making this right. I still don't know if i trust their products but they have at least made it so I can give it another chance. I tend to stick with companies who want to make it right, and they do/did.)

Great product. The bamboo sheets feel super soft. I initially had a poor experience with a wrong product sent - queen size duvet in king size packaging! However after a few back and forth with the costumer service I was able to get the correct product sent, although my selected color was not available and I was not able to get the color I wanted. I have not received it yet but hopefully it won’t be an issue. I would have rated them 5 if it was not this difficult to get an answer from their costumer service initially.

I ordered one of these pillows, thinking if it worked for my husband and me, we would order more. It was comfortable, but very heavy in weight. We decided overtime we just did not want the heaviness. The company honored their promise of a full refund if the pillow was returned even after use. The customer service was very good and they did refund my money even after several months of sleeping on it. I highly recommend giving them a try. I can see how this would be the perfect pillow for someone with different needs.

The product is well designed and high quality. Their bamboo sheets are super soft and comfy to sleep on. The duvet cover was thoughtfully designed and developed with little loops on all 4 corners inside to attach to my duvet and a zipper. No more pesky buttons! Navigating the website was easy. Pictures of the product were true to color. Shipping was quick and the items arrived well packaged and in great condition.

I have ordered sheets, socks, a blanket and pajamas - all have been of excellent quality. Customer Service has been very good as well - I communicate with them via text which has been very easy. I had to exchange pajamas for a different size, and I remember having questions at first on how to do it, but with a couple texts, I had the process in the works. I have noticed a little pilling on the piping/edge of my shortie pajamas, but everything is really holding up well as it all gets washed at least weekly (bought over two years ago). I joined the CE membership, which has proved to be beneficial. I order something approximately twice a year.