Finally a set that fits my deep mattress and they feel magnificent! I will definitely purchase again when needed.
Response from Cozy EarthAug 19, 2024
Hi there!
Thank you for your review! We would love to hear how we can improve our products and services so that we can receive 5 stars in the future! Your feedback allows us to update products and services where needed! Thank you for being a great customer!
Stay Cozy,
Ashlyn
KI
Kimberly
Several holes washed twice or max three times
I didn’t want to write a review until I heard from the company. However, I’ve reached out twice now to get their attention to the fact of a king size sheet set I bought. I bought around $1,000 worth of items based off what some friends experienced and am very disappointed for it to be over a week since the 1st time I connected to the company via email with pictures of holes, so many after the second wash of the sheet set. I then was contacted via text to buy more and explained my issue to the person who texted me and why I wouldn’t buy anything as I was waiting her back from the company on what they’ll do. The person explained they connected with that division of the company and they’ll be reached out to fix the issue. It’s now been too many days since that text communication and crickets. I don’t have time or energy to keep trying to reach out for a sheet set that once washed twice, maybe three times at most washed…. received not one, not two, not three, not four, but so many holes I’m floored at the quality being so cheap. I’ve so far after almost a month had no issues with the other items, but wonder how long they’ll last? I’ll write another review if this gets resolved, but it shouldn’t take an customer more than once connecting to a company with an issue and waiting for more than at least a week maybe two since I initially made them aware there was an issue.
Okay, I wanted to edit my review because I definitely was heard immediately and appreciate it. I haven’t put the new bedsheet on yet. However, I’m quite appreciative that I received the new bed sheet pretty quickly. I actually may have messed-up when I was asking for help as well originally. I’ll continue to edit this post after I put on the new fitted king white bed sheet today. I received the replacement one within a week. I’m just changing bedding today. To be continued and increasing their stars to three now from one.
Response from Cozy EarthAug 19, 2024
Hi Kimberly,
We appreciate your feedback regarding your sheet set. All of our products are delicately handcrafted, which occasionally results in defective items, thus our reason for our 10-year warranty. Our warranty team processes the warranty claims in the order that they receive them, so rest assured they are working to replace your sheets. In the meantime, please email me at [email protected] with your order number and I will update you on the status.
Stay Cozy,
Ashlyn
MK
Melissa K.
Silky smooth and breathable with no static!
Pillowcases arrived sooner than expected and they are so silky smooth! I love that they are breathable and don’t create static like actual silk products do.
Response from Cozy EarthAug 19, 2024
Hi Melissa,
Thank you for the review! We are glad that you are enjoying the pillowcases! We would love additional feedback so that we know how to improve our products and services. Thank you for being a wonderful customer!
Stay Cozy,
Ashlyn
AB
Abby
I recently made my FOURTH jogger set…
I recently made my FOURTH jogger set purchase. I love that I can wear the set out and also to lounge around. They wash well and look new with no fading or pilling. Our family of four travels 3-4 times per year and we are in airports, exploring cities and historical sites, hiking in parks and I can wear the jogger set for all of these activities. I love this set!!!
Response from Cozy EarthAug 19, 2024
Hi Abby!
We are thrilled that you are loving the jogger set! It is great to hear that the jogger set is providing you comfort in all aspects of life! Thank you for being an amazing customer!
Stay Cozy,
Ashlyn
CB
Cathy B.
The Linen Bamboo Sheet Set had a…
The Linen Bamboo Sheet Set had a defective pillow case. They stated because it was on sale it is not under their warranty. It only lasted a couple months and it was ripping at the seam. I have had other brands of sheets last years without ever ripping. I would never buy from this company. They obviously manufacture different quality products.
Response from Cozy EarthAug 19, 2024
Hi Cathy,
Thank you for your feedback; it is greatly appreciated. Please note that all final sale items are explicitly marked as ineligible for warranty coverage on our website. We apologize for any inconvenience this may cause. While we strive for the highest quality in all our products, occasional defects may occur, which is why we offer a warranty for non-final sale items.
Thank you for your understanding,
Ashlyn
MW
Melissa Wagner F.
Cozy Earth-great products and great service
Cozy Earth products are described accurately, for true to size, customer service reps are very helpful with any questions or concerns. I’ve loved everything I’ve purchased (laundry supplies, joggers, dresses, pants, pullovers, pajamas). Highly recommend!
Response from Cozy EarthAug 14, 2024
Hi Melissa,
Thank you for the amazing review of our products and services! We are thrilled to hear that you have loved everything Cozy Earth! Thank you for being a loyal customer. We hope that you will continue to try and use our products in the future!
Stay Cozy,
Ashlyn
TC
Troy C.
I love their products
I love their products, from their amazing clothing to their unbelievably comfortable bedding!!
Response from Cozy EarthAug 14, 2024
Hi Troy!
Thank you for the amazing review! It is wonderful to hear that you are enjoying our apparel and bedding. We appreciate your loyalty as a customer of Cozy Earth!
Stay Cozy,
Ashlyn
MA
Mary Ann M.
100% Fan
I have been a fan of Cozy Earth since early 2020. I have never been disappointed. Not once! The products are pricey for me, but the quality and styles are worth every penny! The founder is quite personable and the customer service is superb
Response from Cozy EarthAug 14, 2024
Hi Mary,
Thank you for the wonderful review! We are so glad to hear that you have had a great experience with our products and services. If you ever run into any issues, please don't hesitate to reach out to our customer support!
Stay Cozy,
Ashlyn