I have sheets, towels, hand towels, and the pajamas. I am obsessed with the LUXE bath sheets and hand towels! They are sooo soft and don’t shed too much after drying. I just got the jersey bamboo pillowcases and they are so nice - I already have my eye on the jersey bamboo sheets. They have some stretch whereas the other viscose bamboo sheets don’t. They are both nice I just think I like the feel and color of the jersey bamboo ones I got in birch.
Response from Cozy EarthOct 28, 2024
Hey Jenna,
Thank you so much for leaving the kind words with us today!
We are so happy you love our products so much! We aim for the highest quality possible!
Please reach out if you ever need anything at all!
Thank you and stay cozy
Ethan
DE
Deanna
Delivery was fairly quick
Delivery was fairly quick. Living in Hawaii, things always take longer to get here. There was also follow up.
Response from Cozy EarthOct 28, 2024
Hey Deanna,
Thank you so much for the kind review with us today!
We are so happy to hear that you had such a good experience! We aim for the easiest experience and want you to have zero troubles!
Please reach out if you ever need anything!
Thank you and stay cozy
Ethan
KG
Karen G.
Sheets for all Seasons!
I had always heard about how wonderful Cozy Earth’s sheets are and I decided to treat myself and my husband to a new pair of linen sheets that were delivered in a really lovely canvas bag and they did not disappoint. They have this unique ability to keep you cool and comfortable all through the night no matter what the temperature is outside. They come in a lovely neutral colour that will go with whatever colour your decor is and they will help enhance your sleep. I would definitely recommend them.
Response from Cozy EarthOct 24, 2024
Hey Karen,
Thank you so much for leaving the kind words!
We aim to have our sheets be perfect for any time of day and any time of year! We are so happy to hear that you have loved your sheets so much!
Please let us know if you need anything at all!
Stay Cozy
Ethan
MI
MICHELLA
Great Quality
Shopping is easy - quality is unmatchable - my husband is very picky with his clothes, when I told him how soft my joggers were he didn't believe me, until I bought him his pj pants - I have since pucrchased towels - love them and joggers and t shirts - And the perks are awesome.
Response from Cozy EarthOct 24, 2024
Hey Michella,
Thank you so much for leaving the kind words with us today!
We are so happy to hear that you and your husband are enjoying everything so much! We aim for the highest possible quality so it is nice to see your review reflecting that!
Please do not hesitate to reach out if you need anything at all.
Thank you and stay cozy
Ethan
AD
Ashley D.
Waffle towels
Purchased the waffle towels. Love the weight, waffle weave, and that they're terry weave on the second side! (Which is softer than the waffle, so it's like best of both worlds). Prompt shipping and they've held up well in the wash. Looking to try some of the other varieties they have too!
Response from Cozy EarthOct 24, 2024
Hey Ashley,
Thank you so much for the kind words with us.
We aim for the highest possible quality, so we are happy to hear that the waffle towels have been working so well for you.
Please reach out if you need anything at all in the future!
Thank you and stay cozy!
Ethan
TO
Tony
I LOVE Cozy Earth sheets
I LOVE Cozy Earth sheets. They are so soft and they are well made
Response from Cozy EarthOct 24, 2024
Hey Tony,
Thank you so much for leaving the kind words with us today!
Our goal is to have the absolute best sheets out there, so thank you for your review on them today!
Please let us know if you need anything at all!
Thank you and stay cozy!
Ethan
MW
Mariah W.
Void warranty if item on sale
I purchased a duvet cover that was on sale but was still $215 with shipping. The item said that it had a 10 year warranty when I purchased. It was coming apart in several places within two months of receiving so I filed a warranty claim. The claim was denied because the said that they only warranty their full price item. If you buy it on sale, the warranty is void! Their on sale items are still ridiculously expensive. What horrible customer service!
Response from Cozy EarthOct 24, 2024
Hi Mariah,
We appreiciate your feedback and review on our duvet. It appears that the item you purchased as on final sale. Our final sale items, also known as our We Made Too Much, our void of returns, exchanges, and warranties. This is clearly stated before purchasing final sale items. We apologize for any misunderstanding on the final sale items.
Stay Cozy,
Ashlyn
SB
Stephanie B.
Luxury items, bad website
So far all the products have been of very high quality. I have washed them and all are very nice. Items are very pricey, so, I always wait for a discount. You can find items in stores for the same quality and price, but, I would prefer to buy online as it is easy and I do like the product. There are always discounts and their membership is good if you can figure it all out. Its the website that I would give a one star to. You can use complimentary "monies" on some things but then not on others and discounts on some and not on others. I have almost given up several times and stopped using them but once you get a discount to work, its a good deal. If you call or email them they are very quick to say to call and they can do the invoice for you. I want to order what I want when I want with all transparency. There are always "deals" and sometimes I put an item in the cart, wait a day and the price has changed, or if you have more than one item, some discounts and monies work for it and some don't. Very very frustrating. Don't bother trying to order on Shop. Thats a nightmare. And don't bother trying to become an Ambassador (you get emails after every purchase about that one) its impossible. If they just had one price all the time it would be soooooo much easier. I don't know what kind of marketing techniques they use, but, for a consumer very confusing. I will continue to use my membership for the year, but, after that, I will probably move on. I am hoping to buy most of my Christmas items for people this year through Cozy Earth because they are a luxury item. It will be dicey to see when a sale happens or not and whats final sale and not and what codes will work or not.
Response from Cozy EarthOct 24, 2024
Hey Stephanie,
Thank you so much for leaving the feedback with us today!
We aim to have the clearest information when it comes to our sales and discounts, so we really appreciate it. We will aim to make communication better on our part. We want your Cozy Earth experience to be as smooth as possible.
I will make sure to get this to the right team, but as always please reach out if you have any issues.
Thank you and stay cozy.
Ethan