Cozy EarthCozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Andrea
Very positive experience! Addressed my issue right away and was very professional and kind. Best customer service!
Response from Cozy EarthOct 15, 2026
Hi, Andrea! We're so glad we could fix your issue quickly. Being professional and kind is what we aim for every time, and we're thrilled it came through for you. We appreciate you!
Sandy S.
This is the 3rd time I have ordered from Cozy Earth. Their pajamas are the best! They are so comfortable and fit so well. With this order, the carrier marked the package delivered in my mail box on 10/13/2026 at 7:18 pm. Nope, no package. I sent customer service a notice that my package had not been delivered. I received a quick response, telling me that sometimes the carrier marked the package delivered before it was actually delivered. They told me to be patient and that if the package had not been delivered in 48 hours to report back. Fortunately, the package was delivered the next day. I'm a happy customer.
Response from Cozy EarthOct 15, 2026
Hi, Sandy! Thank you for coming back for a third order, and for your patience while the carrier sorted out your delivery. We're happy your package arrived and that you love our pajamas as much as we do. Here's to many more cozy nights! We appreciate you!
Samantha F.
Ken made the process very easy to return my product due to size. Thank you
Response from Cozy EarthOct 15, 2026
Hi, Samantha! Thank you for the shoutout to Ken. We'll make sure he hears about it! Getting the right fit matters, and we're glad your return was quick and easy. We appreciate you!
Lisa G.
There stuff is good (not as good as it used to be) it's very expensive and if you have questions, concerns or any trouble their customer service is horrible.
Response from Cozy EarthOct 20, 2026
Hi Lisa, we are sorry to hear about your experience with us. We'd still love to see how we can make this right. You can email [email protected] and we'd be happy to get this taken care of.
Samara P.
Customer service is absolutely fantastic.I greatly appreciate all of it!
Response from Cozy EarthOct 15, 2026
Hi, Samara! Your review made our day. Our team works hard to give every customer a great experience, and it's wonderful to know you noticed. We appreciate you!
Jessica Z.
I wanted to share some feedback regarding my recent order. When I opened my package, I noticed a tear in the sheet. I took pictures and emailed your customer service team to report the issue. They responded right away, gathered the necessary details, and handled the situation fantastically. The sheets themselves are incredibly soft, and thanks to the great support I received, I will definitely be ordering from Cozy Earth again in the future.
Response from Cozy EarthOct 15, 2026
Hi, Jessica! We're sorry your sheets arrived with a tear, and we're grateful you sent photos so our team could fix it quickly. We're so glad you love how soft they are, and we look forward to having you back. We appreciate you!
Ken S.
Very quick to review and resolve warranty claim. Stood behind the quality of their product. Great company and well worth the value!
Response from Cozy EarthOct 13, 2026
Hi Ken, thanks for leaving this review. We appreciate you!
Michael
3 Times I reached out about a $250 jogger set-You WOULD THINK they'd respond & want the business-But No, it's like pulling teeth to get answers on a simple question. When will it be re-stocked? ZERO answers after 3 reps ignored the questions...My business & MANY OTHERS by reading the posts online are going elsewhere-Right before the holidays too. When will these narcistic companies learn customer service matters. Even AFTER Posting this-ZERO Contact or concern-Shoppers beware, just because they sell expensive clothes does NOT mean they care or support the client at all-THIS IS what happens when US companies Off-Shore their support-They lose thousand of clients-I have been i n sales 20+ years & the FIRST thing Im asked if our support is US Based-THIS is why!!
Response from Cozy EarthOct 15, 2026
Hi Michael, thanks for leaving this review. We'll be in touch to get this handled. We appreciate you!
