Coziwow, as a brand of pet lovers, is committed to providing a diverse range of better and safer pet supplies to create a valuable connection between humans and pets.Our mission is to light up your pets' life concerning their comfort, health, and well-being.Shop Coziwow for the best pet supplies. We offers quality products and accessories for a healthier, happier pet. Free shipping in the US.
Coziwow (coziwow.com) has 149 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
coziwow.com
Website
coziwow.com
Category
Pet Stores
Location
ONTARIO, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My cat loves this cat tree. It arrived quickly and was easy to assemble. It is stable on both carpet and hard wood floors. My cat was all over it from the second I began assembling it. I had to pause my work so she could take a quick nap in the house part. I like the way it looks. Really nice quality.
Response from CoziwowNov 7, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards
COZIWOW Customer Service Team
MH
Marilyn H.
Fog ramp
The product came fast and was able to return it with no problem.
Response from CoziwowOct 30, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with service.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards
COZIWOW Customer Service Team
AT
Alice T.
Cat Wheel Review - OK
CAT WHEEL: assembled OK, though the carpet doesnt quite fit and a bumper piece broke off within one week.
UPDATE:
Got a reply from customer service after posting the review and asking for a refund for my faulty item. Coziwow offered a partial refund with return, but after discussion, then appropriately gave me a full refund. Nice to deal with real humans.
Response from CoziwowOct 18, 2023
Dear Customer,
Thanks for your message.
We are sorry for the inconvenience caused.
Any issue, please kindly be free to contact us at [email protected]
We will check and help you solve the issue soon.
Waiting for your message sincerely.
Best Regards,
COZIWOW Customer Service Team
VF
Van F.
Product is how it’s described..Seems to…
Product is how it’s described..Seems to be a good kennel, time will tell…
Fast Shipping.. Thank you !!
Response from CoziwowOct 18, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards
COZIWOW Customer Service Team
DK
Dorothy K.
High quality materials
High quality materials, well packaged, with clear instructions for assembly. Fully satisfied!
Response from CoziwowOct 18, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards
COZIWOW Customer Service Team
DT
DT
Love our cat tree!!!!!
Love our cat tree!!!!!
Response from CoziwowOct 18, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards
COZIWOW Customer Service Team
JR
JR
Excellent Product, Vendor, Price
The cage is an excellent product. It arrived on time and safe and sound, in perfect condition and complete. I am taking 1 star away because the directions caused me to build it TWICE from scratch. The instructions suggest that IF the pieces don't hold together, I could add in the provided safety hardware. IF. Well it seemed like everything was working as it should so I did not use them. 2 days later after 2 cats had moved in, much of the cage and shelves and roof had failed and collapsed several times. After repairing got old, I took the ENTIRE cage apart and started over, using the M staples everywhere to strengthen the structure. Added them to the floor, roof, and pretty much anywhere 2 or more pieces came together. It's been great ever since. Needless to say, make sure to use the reinforcements everywhere. Instructions should reinforce this. Otherwise an excellent purchase and product. And it's sturdy! Cats love it and were sad when it got taken apart and relieved when it was rebuilt. UPDATE: Almost 3 weeks later, cage is still good but requires daily check. I adopted 2 very smart adult cats, 2 & 3 yo who have figured out how to use their increasing body weight to attempt escape, and can now see that 2 growing, 10+ lb boys could be hard on the cage. Like I said it's still great but maybe better for younger, less heavy kitties.
Response from CoziwowOct 18, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Any other issue in future, please be free to contact us at [email protected]
Have a great day.
Best Regards
COZIWOW Customer Service Team
PK
pamela K.
This cat tree was a great purchase for…
This cat tree was a great purchase for my 2 kids! It was easy to put together, and all pieces with instructions included.
Now to figure out where they want me to put it!
Response from CoziwowOct 18, 2023
Dear Customer,
Thanks for your message.
It is nice to know you are satisfied with our product.
Thanks again for choosing to do business with us.
Have a great day.
Best Regards
COZIWOW Customer Service Team