Cox CommunicationsReviews of cox.net

Im hoping my title baits in all the angry people. I see angry reviews and was honestly surprised at the rating trust pilot has. Unfortunately, trust pilot does not have a way to filter people who have issues created by their own doing whether it be situations, locations, and/or misunderstandings of technology in general. I have used Cox for many years and it works great. Just signed up with my own account now and the setup was amazingly fast. I input my info to setup a call and they called 5 seconds later. Heavy gamer and streamer and have no issues on the 1GB deal, excited to have my own account in my new home. Their customer service was quick and helpful! I sadly forgot the reps name but she was amazing and I was setup in less than 20 minutes. Sorry to see all the bad reviews but what are you gonna do with a population of mostly spoiled, impatient, and rude people. GL out there Cox 🫡 and thanks!

Very expensive bills, your stuck in a contract.

Cox Communications is a direct portal to Hell and once they have their hooks in you…believe you cannot extricate yourself from their greedy claws. I have been a customer for decades, bundled with TV, phone & internet service spending literally thousands of dollars annually. Over these decades, every time we experienced a “problem” with their service…they send some technician over to replace cable. Look at the photos, my house has 50 miles of coaxial hanging off it…literally! The workmanship and shortcuts taken are abysmal. So last year when I was planning to replace my roof and fascia, they sent a guy out who said we could rip out all the cable hanging off the house (and inside cable too) and run a single short line into the house and run everything off WIFI…no charge. It would take an hour or two at most. However, it rained constantly that Fall season and our project had to be postponed. So I contact them today to schedule this and now they tell me the want $100.00 for the work. Now maybe I’m just in a mood or maybe Cox has become ridiculously greedy but this bovine excrement FEE just infuriated me to my core and compelled me to choose to remove Cox from my life. Their service has been problematic all along anyway, regular outages and shutting off service cuz we missed a payment date by a week. See what should be their logo in the attached pics. Cox Communications sets the Customer Care bar so low…you need a backhoe to find it. So I am now cutting the cord, ripping all their cable (that hangs like thick spaghetti) off my home and getting a competitors service and television apps (which I use more & more anyway (cuz there’s nothing good on Cox TV ever) and the savings will more than pay for the change. If you don’t have sufficient grief in your life…Cox is there to provide it. If you wish to remove grief, cut the Cox cord like me. They do not deserve any customer loyalty. They do not care about being loyal to those stupid enough to stick with them despite their miserable service, dumb policies, poor workmanship, outages and added fees. Cox sucks. If they sucked any harder, they would create a black hole and drag all of humanity into oblivion.

Worst company in the state. Consistent downgrades of service, if your service isn’t outright out. Do not do business with this company.

If I could give a zero, I sure would our service has been out for about 24 hours and no information on when it’s really going to be restored. I keep getting a text message at 9:12. It’ll be turned on last night one turn on got another one Stating that it will be on at 1:12 AM still not on. We have had frequent outages in this area since I’ve moved out here and it really sucks when you depend on it you have nothing to rely on. Unfortunately, there’s not much other options out here. This service sucks.

I have up to 16 outages a month and dealing with them is has been a painful experience , there tech people are polite and accommodating but they cant find the answers , so they blame the " smart" sysytem of tvs instead of cox shortage issues in 89012 if you live is this zip code find another way. the building that is going up on the mountains is our problem just like verizon use to be . now verizon built another tower in our association parking lot and has made a difference. I have been working of late with a "Tammy " and she says at cox she is as high as goes and treats me like a liar and with no respect. Shame on you Cox

As anyone can see by the ratings Cox is one of the worst companies to get support from, their customer service stinks! They have tried to automate phone calls and have offshored their live support, we all know how inconsistent that can be! They hire contractors as technicians which have no access to the Cox support systems so they make service calls without knowing why they are at your house, what a joke! This company has grown due to a monopoly of service area which means they didn't have to be the best because they are your only choice is their designated areas. Well thankfully that is coming to an end, new internet provider choices are coming online and we already have new content provider choices so soon this BS can come to an end! I can't wait, after the service issue I am dealing with and the abortion of errors committed by Cox wasting, wasting hours of my time I tried to escalate to their loyalty department. There I got some arrogant jerk named Justus who basically said well sometimes these things happen and I can't do anything for you, if your service is down you have to wait. So I asked for his manager and he put me on hold and left me there more than 15min without coming back. These guys are F-ing aholes who seem to have no clue that NOBODY I tell about Cox thinks they are a great company. They also don't seem to care if we leave so I say look for other new options and leave them!

I started a business about 5 years ago and ordered cox business. I can't seem to get out of it. I have closed the business and moved to another house. I told them the business is closed but they forced me to keep the service. I just now found out they have an auto-renew clause in their contract so now I am renewed again. I am paying over twice the amount I would be paying if I had Cox home, for a slower internet connection. Sure i should have read small print on the auto-renew but I missed it. Watch out for this company. Any place I can leave a review online of Cox, I will be doing so.