Cox CommunicationsReviews of cox.net

Marland the support tech was very helpful and understood my concerns and was able to provide me with the necessary information and assistance that I needed thank you Marland you’re a good man 😁👍🏼

I have been with Cox since we’ve moved from one city to the next and prior to that we used to have century Link until they made changes and ever since we got Cox we never had issues with our Internet. We only get the Internet as we are barely home to watch any television, and I can tell you that during the Covid they helped us out a lot and as well as currently being on disability they found a plan that works for me and one that I could afford, I have been very happy with them and they also did a great job installing the Cable outside of the house where you can barely see it. I do recommend Cox if you just want an Internet provider and they will work with you just give them a call.

Im hoping my title baits in all the angry people. I see angry reviews and was honestly surprised at the rating trust pilot has. Unfortunately, trust pilot does not have a way to filter people who have issues created by their own doing whether it be situations, locations, and/or misunderstandings of technology in general. I have used Cox for many years and it works great. Just signed up with my own account now and the setup was amazingly fast. I input my info to setup a call and they called 5 seconds later. Heavy gamer and streamer and have no issues on the 1GB deal, excited to have my own account in my new home. Their customer service was quick and helpful! I sadly forgot the reps name but she was amazing and I was setup in less than 20 minutes. Sorry to see all the bad reviews but what are you gonna do with a population of mostly spoiled, impatient, and rude people. GL out there Cox 🫡 and thanks!

I have been dealing with issues from Cox but Jeff at the call center assisted getting technicians out to me and put my stress behind me. The technicians that came out to my house were the best technicians I ever had. Stephen Salsburg and Nathan Castrejon went ABOVE AND BEYOND normal expectations and took care of an issue I have dealt with for years. These two guys deserve a bonus/raise/promotion because after that I put my trust back in Cox. I hope the higher ups read this review and recognize all three of these folks.

Very good service so far, better than competitors! I have had bad experiences with other providers but not with Cox.

I've had other service providers, but Cox has been by far the best in my experience. The Internet and TV service have always been reliable, and if there is an outage they always provide a status update whenever you reach out to them. Their representatives have always been available, and wait times were always very short. No provider is perfect, but I can tell you that after moving back to LA from Tulsa, I am "homesick" for Cox. Our current provider, ATT, is nowhere near as good: Internet & TV connections are frequently interrupted, and wait times when you call are MUCH longer than with Cox. Also, one time ATT accidentally billed me more than $2,400 one month due to a decimal point error; even after admitting to the cause, it still took 3 months and the threat of a lawsuit before they would make the correction.

This is the most helpful company, honestly like bill wise all you have to call and they offer easy ways to get your bill paid and keep your service on!