Cox CommunicationsReviews of cox.net

Worst internet! Worst customer service, they never know how to fix the issue. Worst prices.

I pay more than $150 a month for 1 gigabit connections and I barely even get over 400 megs download. The upload speeds are terrible (about 1 megabit) and they gave me a blacklisted IP. On top of that there are random outages for "maintenance" and nothing ever gets fixed. My internet usage is randomly getting throttled for no reason. Do NOT use this ISP.

The tech who install and repair cable service are NOT advised to do a neat job. In the past two months, I have called for service at two locations. The covers for the cable boxes are BROKEN off; the covers are lying on the ground or missing altogether; ALL the wires in the box are pulled out and left dangling or standing out in mid-air. This is a CONSISTENT problem, emblematic of Cox service personnel.

After 20+ years with Cox communications for TV, internet, and phone service, I had finally become disgusted at the countless number of unprofessional billing service lies received. The service itself was great though. The latest was when I spoke to a billing rep to discuss another Cox bundle discount where the rep stated he could reduce my monthly bill by $20 and include HBO for the same current service (which I asked twice if it’s for the exact same services). After calling again, I found out that my internet service would be downgraded from 250Mbps to 50Mbps. This is just one example of the many “bait and switch” type of service that I had received for almost 20 years. Most of the lies were where the rep provided me a new bundle price which was always lower than the actual bill received. Because all of these transactions were done via phone call, there's no full confirmation email of the services changes except that my service changed email (attached). I am not the only Cox customer with these types of bundle discount issues. Most of my neighbors are frustrated as well. Out of this frustration, I decided to cancel all services. Another frustrating experience has been to return Cox equipment where I received an email stating I would receive another email with a list of Cox devices to return but I never received it. After driving to Cox store to return equipment, they told me I had to also return another device associated with the Cablecard. I then had to needlessly drive back to Cox store again.

Blocks ports

You cannot even stream or watch stuff on their so-called Contour. We are so unhappy with their setup that we may cancel everything with COX. My brother already has. If not more can go wrong along with COX throttling their Internet, now when on TV using streaming like from Pluto, "Emergency" comes on and it completely loses it and when it comes back, you have to go back and try to forward and cannot without seeing the Ad's all over again. Yeah, we are completely getting rid of stupid COX that hates their customers!

I have been dealing with issues from Cox but Jeff at the call center assisted getting technicians out to me and put my stress behind me. The technicians that came out to my house were the best technicians I ever had. Stephen Salsburg and Nathan Castrejon went ABOVE AND BEYOND normal expectations and took care of an issue I have dealt with for years. These two guys deserve a bonus/raise/promotion because after that I put my trust back in Cox. I hope the higher ups read this review and recognize all three of these folks.

For the last 4 days our neighborhood has had continuous internet and cable outages. Up for 5 minutes down for hours, back up for 5 minutes and down for hours. Called several times and even spoke with a tech supervisor asking them what the problems is and when will it be fixed. They totally ignore those questions and just keep saying we are working on it. They think their customers are stupid. We still have no idea if they have fixed the problem as it is still early in the day. The lack of competitors here is leaving us with few alternatives but I will be diligently be finding another provider.