Cox CommunicationsReviews of cox.net

After years of being a Cox customer with an auto payment credit card on file, Cox/Spectrum shut off my internet with No prior warning at all. After hours of trying to get any help at all, I'm finally told that my account is past due and I need to pay my bill. I asked why my credit card on file isn't working and the only answer I recieved was, well we are having trouble switching auto pays over. AND THAT'S MY FAULT! spectrum is a HORRIBLE CUSTOMER SERVICE COMPANY!

Yet another company that care nothing for customer service. I am unfortunately locked into a 2 yr contract with Cox, but will switch asap. When a credit card expires, they don't follow the example of ethical companies. Instead they send an email or text to advise the card details need updating, they just stick on a $25 late charge. These large companies paying ridiculous compensation to a greedy board who only care about money, drive me nuts!

Expensive, always raising rates, service is marginal at best. If you can get service from another provider, you should do that. I've been a customer for over 25 years, and it just gets worse each year.

spectrum bought out cox in my area and doubled the prices for less service, i dropped cox homelife security because they ended it which lowered my price from $132 to $79 per month then spectrum jacked it up to $167

we used them for 20years and should have moved sooner. they are horrible. service sucks, customer service is terrible. they raise every year and we get more outages and equipment failures every year too.. stay away

I would give no stars. Horrible experience. HIGH prices. RUDE representatives. This company specialises in being difficult. Cox has brought difficulty to new heights. Avoid them completely. Just awful. I had them for 5 years. They are consistently horrible for all 5 YEARS. If you want them to shut off your service over phone and forgot your PIN they will NOT shut off unless you go physically to store. No alternate way to prove your identity. They punish you to the last. I hope that bankruptcy for Cox is soon. Large numbers in my area are going elsewhere from this company

Absolute worst customer service. Have only been a customer for 6 months. Modem wasn’t working correctly as verified by the phone operator and the tech that showed up to the house. I was charged $75 for the service call which I was assured would be waived if there was something wrong with my equipment. Which there was because once they replaced my modem everything worked great again. Next bill had the $75 charge on it and I called about it. Person on the phone said it was a valid charge because they had to “enter my home”?? I don’t know where everyone else keeps their modem but ya, mines in the house. Then they tried to upsell me on a service contract for “peace of mind”. Give me a break. Rented equipment from a company should be free of service charges. It was a new modem. Their equipment failed but I’m on the hook. Way to go cox. You pissed off another one.

Actually, everything went right by switching to AT&T internet air unlimited. I went from 500 mbps with Cox at $140 a month to 300mbps with AT&T at $47 a month. My concerns about switching mbps were my daughter’s schooling and gaming while being able for my wife and I to stream our shows at the same time. So far, It hasn’t missed a beat and I’m saving almost $100 a month. What a joke. I can’t believe I paid that $140/month with Cox for unlimited for years. That’s on my own ignorance of how the internet works. My advice to you is never use Cox internet. Side note, IMO the customer service representatives that I personally dealt with at Cox are deplorable. Hope this helps.