Cox Communications is an American privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States.
Cox Communications (cox.net) has 116 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Internet & Software · ALBANY, Georgia
Excellent
Internet & Software · Suwanee, Georgia
Excellent
Internet & Software · Alpharetta, Georgia
Excellent
Internet & Software · Atlanta, Georgia
Excellent
116 approved reviews, newest moderated first
Tee
Cox is the worst! I haven't had internet in a month & calling them for a month to let them know i don't have service, they give me the run around telling me there is an outage in my area....for a whole month!? And when i ask for a credit, guess what happened....you guessed it!! They ran me around again. Why pay $85 for internet when i can go to my mobile privider & get it for half price. Bye cox!
clubpardo
DO NOT USE COX COMMUNICATIONS for your home TV cable service! In my opinion their return equipment service option is not reliable and they are difficult to work with. I moved in February and followed their lousy return process for equipment using UPS. I brought my equipment in, the counter person at UPS scanned the device, gave me a receipt and I was on my way. Then weeks later, I started receiving phone calls telling me to return the equipment or face a fee of $150. I explained over and over that I returned the device and provided the UPS tracking number showing receipt at their AZ return center that was signed for by “Aragon”. Each time they would say, ok we will notate the account as equipment received. Despite communicating the UPS number, this continued on as I saw I had a balance due of $150 on my closed account! I called in to Cox to find out what the issue is and why they would not recognize my return. Now they say that the device number they had on file for my Contour box was not returned. A tracer was put on it and I had to wait a week to find out that they continue to say I did not return the contour box. They cannot tell me what was returned by me, based on the scan of the equipment that UPS did and that “Aragon” signed for. They just continue to repeat that I owe $150 for the box and that I am now going to collections if I don’t pay their extortion equipment fee. I have perfect credit, have no reason to keep their box, and will probably have to pay their extortion fee in order to settle this! I was a customer for 7 years and never had a late payment. I have to guess that a mistake was made by Cox when the box was originally sent to me since the equipment serial number does not match what they have on file. I even contacted UPS and they confirmed they scan the equipment to get the number, and do not manually enter it. Please think carefully about choosing these clowns 🤡 for your home TV Services. You use the return service they provide, then they will say it wasn’t the equipment you had, but cant tell you what you returned! Tell your friends as well. Now I am setting up service at my new home, I absolutely will not use Cox after this horrible experience where I am being held hostage regarding an equipment return I absolutely did according to their instructions.
India N.
Cox is the worst internet, cable, and phone service. I've been lied to, my bill goes up without my acknowledgment. When I communicate via chat or phone call no one seems to know what's going on Cox constantly offers promotions and offers. a two-year agreement but doesn't bother honoring it. I strongly believe Cox should be investigated by the BBB. Customer service needs to learn about respect when it comes to customers.
Chris B.
My internet is always going down. Last week I was without internet for at least three days while they were repairing the lines. Since the repairs were completed, my internet has all but stopped working. Of course to come out and fix it, I'm supposed to pay them. I'll cancel my service before I do that.
Dean J.
Today we lost our internet connection and our cable television service which led me to call Cox for help. What I got was a sales pitch to upgrade my service without any help or sign that the phone agent cared that we had no service. It was truly the worst demonstration of customer care I have ever seen.
Cox S.
Worst service provider EVER
liesegangclay
So I signed up for cox business had hispeed commercial phone and Internet and was told as part of the package there is a $500 rebate in the form of a MasterCard that I never received you call them it's always a generic answer no one ever gets theses cards so I will be cutting them off because Iam tired of having my ass spread
ric F.
i got slapped with an acp charge back of $30 even though service was cancelled in may. cox can easily afford to eat the charge since it wont affect them in any way