Cox CommunicationsReviews of cox.net

You guys are awful. Back in November I was promised a 200$ gift card I did everything in the timely manner and did everything correctly. Been working for months to get this gift card as promised and I couldn’t get anything to work when I’d go to coxrewards. I seriously called every single week to get this situated. They denied my claim Saying I didn’t do it in the cut off time frame which is complete lie because I’ve literally called every single week to try and get help. This company is horrible. Hints the reason why they have 1 stars on like everything. I pray these people go out of business for how they treat their regular customers.

WHATEVER YO DO, DON'T SIGN UP WITH COX!!! They moved ALL their billing support over to India so there is NO WAY to get a US representative. I just wasted over an hour first waiting for an incompetent agent to join a chat, then they kept telling me to give them a few minutes to review my account (almost a half hour) then told me that she couldn't do anything about my billing issue that I had explained to her VERY clearly in the very beginning. She told me that I had to be transferred to their "loyalty" department. Now I'm waiting 90 minutes for this mysterious person from the fictional "loyalty" department to join the chat. Luckily, my neighborhood was wired for fiber optic service from Frontier about 6 months ago. Time to dump Cox after 40 years!!!!

My experience with Cox business has truly been THE WORST utility experience of my life. Outage after outage and substandard quality. My phones, internet, cable and cox would typically go out for sometimes days at a time, usually several days a month. My business lost tens of thousands in revenue as a result. Very poor customer service also. I switched to Verizon and YouTube tv and couldn’t be happier. AVOID COX!

Absolutely terrible customer service and disservice against seniors. I recently "cut the cord" as they say and dropped TV service due to ridiculously high prices and continued interrupted service. As soon as I did this, my internet plan with them jumped for $60/month to $105/month. I found a plan on "Cox Online" for 69.99/month for 12 months for 500gbps for 12 months. They refused to honor it.

I have been with Cox close to 26 years now. Was just informed the cost has gone up once again my service has not changed. I did not add or delete anything. I simply cannot afford to pay close to $3,000 per year. I called to see about promotions and there were none. No discounts for seniors period. The service is not up to par. We continue to get messages about an app not working; the movie stations simply just rotate the same movies month after month. Another issue is the movies that were free on Prime/ Starz, HBO are now not. They have moved them over to Netflix for a price. This to me is SO UNFARE. I am not even talking about newer movies. Most are 20 years old +. This to me is unethical. Cox simply does not appreciate their clients. When there is a severe outage there are no credits given to the consumer. It is very much one-sided. I am seriously considering ending my service with cox.

This company is horrible there is no empathy no understanding just money hungry greedy sorry people from top to bottom. The store in my house has some of the rudest employees I've ever seen in my life the customer service that you get on the phone or in chat our English second language in a call center in some foreign land taking calls that are too complicated at issues for their skill level in mastery of the English language. Multiple charges in one month and contribute you rock your card so that they can't make those charges they will then restrict your account so that you're forced to go in store to pay or give them all of your bank account information so that they can make ACH withdrawals whenever they like if I can't trust you with the debit card why am I going to trust you with my checking or savings account. So I guess it doesn't means nothing now I have to traipse my butt down to the store every month for

I went to pay my Cox Internet bill and it was nearly $15 more than normal. I had to call, schedule a callback, and wait 1 1/2 hours to speak to someone. They called me back, and agreed that my account should be lower, but they couldn’t figure out why. They gave me a credit to lower it to the proper amount. Then they tell me to have a “good day!”. I was a bit grumpy by then. I greatly dislike when they talk down to me. Rude. Then I pay my bill online. I immediately get more emails that I’ve changed my name to Donna T***, from March of this year. It’s October 2024. “Hi, Donna T***, did you change your email?” My name isn’t Donna T***. Good grief! The emails immediately kept coming to Donna for a late payment credit. My $86.22 comes across as $50, in another email. But my WFB got it correctly. I call back! They again tell me thanks for calling to resolve this. Yes, wish I didn’t have to. He says “It was good on his end”, just not my experience. (Doesn’t my experience matter?) Clogging up my emails. I said the website technical support must have drunk baboons working their shift today. WATCH YOUR ONLINE PURCHASE TRANSACTIONS and your BOGUS EMAILS.

Horrible service provided by incompetent people at every level. All for the pleasure of a higher cost for less service than their competitors. Tried to get out of the contract in the first two weeks and it's a $2400 termination fee. Thanks Cox Anti-Business!