Cox CommunicationsReviews of cox.net

This review is for my Cox experience in setting up internet for my elderly parent, and Casa Grande, AZ store #211. Ordered up some internet service with mom on the other line, she is moving cross-country near to me. Wanted the wifi ready upon her arrival. We called, went through the process, and paid. Was told to go to the store to get the equipment. The whole process of setting up and taking our payment was quick, and seamless. Then the fun began. When I arrived at the Casa Grande Cox Store 211, Store Manager Jessica informs me that they will not give me the equipment, or talk to me about equipment, as I'm not on the account. I told her that I was on the account, and just told to come get it, but she doesn't let me finish, cuts me off, and she says "not happening you're not the main account holder". When I respond with what they told me on the phone, Steven the assistant manager cuts me off and starts loudly telling me they're not releasing it no matter what the rep said, and if 'I have a problem he'll gladly give me his card'. Brazen, disrespectful. How do you get into management level and not be able to communicate decently with a customer? I didn't get to finish, or explain. No care for my issue, just get out of their face they already got mom's money so it's no concern of theirs. I went back home and spent another hour with the supervisor and my mother on the phone, because it takes 45 minutes just to get to the first person that can't help you, then get transferred to #2, so that you can start explaining all over again. She ASSURES me everything is set, and to go get the equipment. The store of course hasn't gotten the memo even though the rep called, and they will not release the equipment AGAIN. she even argues with the phone rep, she's just not going to release it to anyone but my mother who's across the country, despite me being on the account. HERE'S THE COX SOLUTION- send the modem to my mom in Indiana, then have her travel with it here, down the street from me in Arizona. DUMB. So instead, they are mailing it to her unoccupied house here, hoping it doesn't get pirated from the porch, and I have to drive out and check for it because they will not even mail it to my home despite me being on the account. Store manager Jessica got a better demeanor after seeing the totality of the issue, but still worked hard to make sure that I didn't get the equipment we paid for, and argued with the Cox phone rep. What a clown show, Cox policy doesn't even agree with Cox policy. Assistant manager Steven was a not-participant in attempting to solve this, he seemed more comfortable getting loud with me and showing me that he wasn't going to help. The Cox store policy is not in line with the Cox Corporate policy, and as a result a full day of my vacation plus 80 dollars is out the window. I want to assure all that this is the experience I always have with cox, and is the reason that they lost my cable business. I only use them for wifi, and even then you are guaranteed to need to call them frequently. When you call, you can throw at least three hours out the window. Cox only cares about you dollars, and once they have them, they disregard the 'provide service' portion of the agreement. And they don't feel that they need to provide polite, expedient service for that money. Their cable contracts are always gimmicked, you have to call almost monthly because one promotion or another is always expiring which makes your bill jump. And unless you're willing to put in 5 hours (really 5 hours, not exaggerating), your bill will do nothing but climb. They're very aggressive with getting dollars, but can't solve the simplest of problems. The tier 2 supervisors are decent, but whoever you talk to first will know nothing, and fix nothing. If there were any other option for internet here, I would use it. This is a horrid company, with horrid customer service, untrained and rude front-end store staff, and incompetent, rude, disrespectful managers. These sharks only care about your money.

So about 6 months ago, cox said they were moving email accounts to everyday.mail. what a scam! not only moving it to there but also charging a fee of $42+ dollars a year. well GUESS WHAT I discovered. My original e-mail still works just fine. i had both i-cons on my menu bar and they both worked even though Everyday was extremely slow. My Thunderbird works perfectly, no annoying adds or crap. I was removing the annoying McPhee pop ups that everyone hates. I deleted a optional Browser, secondary Chrome that i had. Walla! it's gone. completely!!!!!! I do have an ADBLOCKERPLUS to protect against all those annoying ads. works wonderfully. after i did this, i noticed the everyday icon was gone. what a scam. these people should be arrested and locked up until they pay all the restitution back to clients. you should be ashamed of yourselves! Unfortunately cox has moved e-mail accounts to other e-mail providers, and i suspect they have done to others as me. BIG DOLLAR SCAM here! Id give them a big 0 if i could. I want my money back!

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in home amp needed to be disconnected........I dont have an in home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

Cox is expensive, slow, and has terrible support. For years, a house of mine has had Cox TV and Internet. In all of that time, the internet speeds are rarely even close to what I pay for. The TV packages are ridiculous in both price and content. Want support? Good luck. Cox phone support is truly the worst on this planet. The only help is to schedule a technician who takes weeks to come out. I could go on and on, but the service is not something I would ever recommend to anyone. Why not try another company? Because there is none outside a satellite company with DSL speeds and insane data caps.

As a small business owner, I’ve been really disappointed with Cox Communications. Their services and policies do not seem to take the needs of small businesses into account. Instead of working with us to find flexible, affordable solutions, it feels like everything is designed for large-scale accounts. Customer support has been frustrating — long wait times, little understanding of small business challenges, and no real willingness to tailor services to what we actually need. The lack of transparency in billing has also made planning and budgeting unnecessarily difficult. It’s disheartening that a company of this size doesn’t recognize the value of supporting small businesses in their communities. Reliable, affordable internet and fair business practices should be a given, not something we have to fight for. Until Cox makes changes, I cannot recommend them to other small business owners.

DO NOT USE COX COMMUNICATIONS!!! Their customer "service" is anything but. I am handling my elderly mother's financial and medical affairs, as her partner just passed away. After providing significant documentation for Cox, and spending literally 5 hours on the phone with several Cox representatives, they will not help me to change the password to get access to the account. I am an authorized user, with my phone and email on the account. They spoke to my mother 4 times. They called the number on the Cox account 8 times. Because I could not provide the Cox PIN and because the security question that my mother's dead partner set up could not be answered, they will not allow access to the account. They want my 86 year old bed-bound mother to walk into a Cox store, or for me to drive 2 hours to take a selfie to send in. I could provide her drivers license, her verbal ok, credit cards, and many other forms of ID. They are HORRIBLE!!!! NO OTHER COMPANY has been as heartless and difficult in this time of family crisis and mourning.

Cox has shown absolute unprofessionalism in their handling of my case. Despite multiple complaints submitted to BBB, FCC, and more, they still refuse to resolve my issue or communicate properly. Their conduct makes it impossible for me to ever use or recommend them again. If someone asks—tell them: don’t use Cox Communications, they exploit and abandon their customers. I feel disrespected and emotionally mistreated.

Once, along time ago Cox was a great company. You went into the stores and were greeted and the rep would immediately look up your plan and see if they could get you on a better cheaper plan and they did. Then they became the same as the other cable companies. I was literally told to stop complaining and just accept the high cost that kept getting higher every couple of months! They had us forced into the excrementally bad tv-internet-landline phone plan -that no one wants! Landline phone!!!! I dropped that and within months they found ways to creep the price back up! I called them went through their subhuman excuse for customer service and ended by canceling tv. Again the continued to raise rates now for just internet. While providing less and less. So I took the verizon 5 year plan for Fios and received free router, free extender, MOCA adapter, $50 xbox gift card, $200 target gift card and some more stuff. Free install too. Paying only $65 a month! I called cox and cancelled and they didn't even care. they were like ok, bye. Not even trying to convince you to stay the reps knew how bad it was. Now cox has terrible 3 year plans that again don't compare to the verizon plans. I absolutely hate cox and their ripoff company. I hope they sink sooner than later.