Cox CommunicationsReviews of cox.net

Their customer service is abysmal, when internet goes down because of them they do nothing to remedy it and will arbitrarily shut off your connection.

I switched my internet provider from AT&T to Cox about 5 weeks ago. BIG MISTAKE. I have had nothing but problems since switching. Their App is very buggy. Constant service interruptions. Their tech support folks are absolutely useless. Fortunately, i have an engineering background Nd have been able to resolve the issues on my own. Anyway, after 5 weeks i could not take it anymore and just switched back to AT&,T.

Very frustrated with Cox Internet. My son went online to get a plan. Was verified on line for "Go even faster plan @ 500Mbps" My son called in to verify what he got. The representative confirmed a plan of $85 per month and all my son needed to do was go pick up the router at the Cox store. No problem. We get to the store. He's told $150 for the same plan AND that he has to bundle his phone service as well to get the $150 plan..? WTF? This is not what we were told by the representative or online. And NOWHERE on the website states the price is with a bundled plan. So Cox is a liar just as much as all the other IP's are. This is such a BIG lie to get there thinking $85 and then all of a sudden it's $150. Plus you got to add your phone. RIDICULOUS! This is why I went away from Cox many moons ago and it really sucks that they're one of the ones that we only have an option to use for gaming. Cox has the monopoly on Internet services. So we're going to wait it out with Verizon because as I found out as well if you've seen my other review on AT&T..?, they suck as well too because their Sales/representative lied to me about their All-Fi Air plan and stated it was great for gamers...bu!!$#it! We tried it...lag city, then cut off!

Cox claims cancellation is “easy,” but that’s completely misleading. When you try to cancel online, the website doesn’t actually let you cancel. Instead, it forces you into a live chat or phone call. Once you get there, the representatives stall, pressure you to stay, and refuse to process the cancellation immediately. The experience felt passive-aggressive and intentionally obstructive. This appears designed to make canceling as frustrating as possible so customers give up. If a company advertises easy cancellation, customers should be able to cancel online in a few clicks — not be forced into a high-pressure retention conversation. Very disappointing experience and extremely poor customer treatment.

Wi-Fi Internet only works in the same room as the router. These routers must be at least 15 years old. Extenders not offered. Tv only works if hooked up to said router because WIFI can’t reach to other room. Forget if you wanna watch TV in your bedroom or any other room in the house. And our house is small 1700 square feet. The people they send to “fix” stuff are probably most incompetent people I’ve ever dealt with. They have no idea what they’re doing. Cable goes out constantly. And they charge $100s for this garbage.

Cox has the worst customer service and internet quality!

2/16/26 I was cut off by a COX van whose driver continued to straddle two lanes in front of me, poking along at a snail’s pace and nearly causing a wreck in the vicinity of Hampton Roads, VA. Understand that it is not okay to use surveillance technology to dig into my private life to advertise immediately after I canceled equally slovenly Breezeline/Cogeco disservice. The only people allowed to stingray a phone or wiretap are law enforcement with active warrants. Your blatant ad campaign using company vehicles is evident however I am not interested in withstanding more highway robbery from a different bunch of sorry con artists. Thanks to your careless employee I now have two 1080p dash cams on order. :) The stalkers involved should be arrested and convicted.

Unable to sign in to pay bill or manage account because Cox attached an old phone number to my current account despite my providing a new number. Can't verify with a number I no longer have.